Ratings based on 22 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 10 Aug 2023
Nice place, very kind people
Comment from Hotel Management
10 Aug 2023 by Familie Rettenwender, Hotel Management
Dear family Nabil,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family
5 out of 5
by A verified traveler

Posted 8 Jul 2021 on Hotels
Comment from Hotel Management
9 Jul 2021 by Familie Rettenwender, Hotel Management
Liebe Charlotte, es hat uns sehr gefreut, Sie bei uns im Haus willkommen heißen zu dürfen. Wir möchten uns recht herzlich bedanken, dass Sie sich die Zeit genommen haben für Ihre positive Bewertung. Nur durch das Feedback unserer Gäste ist es uns möglich, unser Angebot laufend zu verbessern. Liebe Frau Charlotte, wir freuen uns sehr, Sie wieder einmal bei uns im Hotel "DIE BERGQUELLE" begrüßen zu dürfen. Ihre Familie Rettenwender
4 out of 5
by A verified traveler

Nice

Posted 10 Jul 2019 on Hotels
The staff were very friendly the premises was very nice the restaurant was very nice. Not much on the menu but the goulash soup was good. The rooms (we had 2) were not very fresh smelling and our room had a moldy smell especially in the bathroom. The location was good.
Comment from Hotel Management
11 Jul 2019 by Familie Rettenwender, Hotel Management
Dear Mrs. Benita, thank you very much for your review. We were happy to welcome you in our hotel "DIE BERGQUELLE". We would like to comment briefly: You stayed at our hotel for one night, you booked 10 min. before arrival through Expedia, it could be that the room was not occupied on this day and so not ventilated. Please contact the reception the next time, we will try to solve problems immediately - thank you! We are looking forward welcoming you another time in our hotel "DIE BERGQUELLE" and wish you in the meantime all the best! Your Rettenwender family and the Bergquelle-team
5 out of 5
by A verified traveler

Posted 12 Jul 2023 on Hotels
Hyggeligt og komfortabelt i forhold til by og lift
Comment from Hotel Management
13 Jul 2023 by Your Rettenwender family, Hotel Management
Dear family Dirk Martin,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family
5 out of 5
by A verified traveler

Posted 8 Jul 2023 on Hotels
Comment from Hotel Management
9 Jul 2023 by Familie Rettenwender, Hotel Management
Dear family Glaesner,we were very pleased to welcome you in our house.We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer.We look forward to welcoming you once again in our hotel "DIE BERGQUELLE".With kind regards from FlachauYour Rettenwender family
5 out of 5
by A verified traveler

Posted 23 Jul 2022 on Hotels
Comment from Hotel Management
23 Jul 2022 by Familie Rettenwender, Hotel Management
Dear guest, we were very pleased to welcome you in our house. We would like to thank you for taking the time for your positive review. Only through the feedback of our guests, it is possible for us to constantly improve our offer. We look forward to welcoming you once again in our hotel "DIE BERGQUELLE". With kind regards from Flachau Your Rettenwender family
3 out of 5
by A verified traveler

OK für die Durchreise .....

Posted 18 Jun 2022 on Hotels
Leider waren im gebuchten Familienzimmer nur 1 Doppelbett bezogen die anderen Betten für die Kinder waren nicht bezogen obwohl so gebucht - leider auch ein Krabbeltier auf dem Boden vorgefunden, dass man eigentlich nicht erwartet in unseren Breitengraden
Comment from Hotel Management
19 Jun 2022 by Familie Rettenwender, Hotel Management
Sehr geehrter Gast, es hat uns sehr gefreut, Sie bei uns im Haus willkommen heißen zu dürfen. Zuerst möchten wir uns recht herzlich bedanken, dass Sie sich die Zeit genommen haben, uns auf gewisse Missstände aufmerksam zu machen. Nur durch das Feedback unserer Gäste ist es uns möglich, unser Angebot laufend zu verbessern. Bitte entschuldigen Sie, dass das 3. Bett vergessen wurde! Unsere Zimmerfeen haben Ihnen jedoch das 3. Bett innerhalb von 10 min. nach Check-in vorbereitet! Somit ist einer erholsamen Nacht nichts im Wege gestanden! Bezüglich diesem Krabbeltier wie Sie schreiben, unser Hotel befindet sich am Land und nicht in einer Großstadt! Bei uns gibt es noch eine belebte Flora und Fauna, deshalb kann es vorkommen, dass bei geöffnetem Fenster ein solches Tier reinkommen kann. Auch unsere Kontrolllisten zeigen, dass Sie das Zimmer ordnungsgemäß und sauber bei Check-In vorgefunden haben! Leider mussten wir bei Abreise auch feststellen, dass Sie ohne Begleichung der restlichen Hotelrechnung unser Hotel verlassen haben! Die Ortstaxe, welche in jedem Hotel in Österreich bzw. Europa anfällt, wurde von Ihnen nicht bezahlt! Wir wünschen Ihnen eine schöne Zeit. Mit freundlichen Grüßen aus Flachau Familie Rettenwender
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Jul 2021 on Hotels
4 out of 5
by A verified traveler

Posted 2 Jan 2020 on Hotels
Hotellet var rigtig fint - alt fungerede. Gode forhold for både ski og støvler. Rigtig lækker morgenmad. Men.... temmelig dyrt!
Comment from Hotel Management
3 Jan 2020 by Franz Rettenwender, Hotel Management
Dear Mr. Henrik, we were very pleased to welcome you in our house. We would like to thank you for taking the time for your review. Only through the feedback of our guests, it is possible for us to constantly improve our offer. You have booked one of our most spacious rooms, we also have cheaper room categories such as the basic double room or the attic double room. During your stay it was high season, therefore a higher price, for example there are cheaper offers in December, January or March. Dear Mr. Henrik, we look forward to welcoming you once again in our "DIE BERGQUELLE". With kind regards from Flachau The Rettenwender family
5 out of 5
by A verified traveler

Posted 28 Dec 2019
Alles is perfect daar. Wat moet ik nog meer zeggen
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