Ratings based on 64 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Indifferent staff, bad room = bad experience
Posted 11 Oct 2022 on HotelsWe arrived late and just wanted to get our room and sleep. Night clerk was indifferent at best, no information on hotel amenities, breakfast times, Wi-Fi etc…
We were in Fiuggi for a romantic weekend. The room did not add to that.
First flag of trouble was when we got to the door, as we put the key in the lock, the door swung open, made a mental note to use the room safe. Only problem was could not, it was locked. The room had a musty smell, top of the wardrobes were filthy.
My partner went to freshen up in the lav, came out and pointed out there were pubic hairs on the bidet and sink, the shower was missing one of the two doors.
The bed was a disaster area, every time I leaned up on my elbow, the elbow would push all the way through to the bed frame.
Breakfast did not any better. Selection was Spartan at best. Bread was stale white bread no toaster. Wait staff was equally indifferent.
In the reservation I stated we wanted a quiet weekend. It felt like the staff decided to screw with us by giving us a room that clearly should not have been in service, the room was at the elevator lobby so all stay we heard everyone in the hall.
We identified the issues to the front desk in the morning. Fiuggi is my partner’s home town, there was no translation errors, the clerk showed no surprise to the issues other than the Pubic hairs.
What surprised me was no effort was made to fix any of the problems or offer compensation, I guess I’m spoiled on Hilton’s Make It Right policy.
by A verified traveler
Posted 12 Aug 2019
The pool outside it’s ok. But my bed has uncomfortable
by A verified traveler from Columbus, oh
Posted 2 Jan 2019
It is not a 4 stars hotel!!!!
The owner was not welcoming!! He ignored us for a while before calling the consierge guy.
The room was cold because they did not turn on the heating before we came. The room was clean but dated.
The Bathroom is nice, but the shower is small for a 4 stars and there wasn’t any shower cap or body lotion.
There was a stain on the ceiling and a hole on my sheet.
Sad breakfast!!!
Comment from Hotel Management
14 Jan 2019 by La Direzione, Hotel Management
Dear customer,
we are very sorry that he was not satisfied,
we will try to improve our services.
Sincerely
the Direziome
by A verified traveler
Very good hotel with a low cost
Posted 29 Oct 2018 on HotelsWe needed a place to stay a night in the area. We were surprised by Fiuggi, a touristic destination mostly for italians, but a very nice place to stay a couple of days. The hotel is very good, and if you consider that the price was really low, it was much more than what we expected.
Comment from Hotel Management
2 Nov 2018 by Dalila, Hotel Management
Gentilissimo cliente,
La ringraziamo per aver soggiornato presso la nostra struttura ed averla recensita.
Sarà un piacere accoglierla di nuovo.
Cordialmente,
La Direzione
by A verified traveler from Huddersfield UK
Posted 23 Jun 2018
Very nice room, very clean and tidy. Hotel pool was empty which was a bit of a dissapointment, but only there for a night. Very close to town centre bars, restaurants and shops. Breakfast was very nice, and staff very helpful.
by A verified traveler from Yorkshire
Posted 19 Jun 2018
Our first room was not acceptable and so we changed rooms, which was nice if a little dated. The pool was empty and there was no outdoor seating. It all looked a bit unkempt. The breakfast was very poor, not much choice, and the worst coffee I’ve tasted. I don’t think the coffee machines were cleaned regularly and the cups were filthy. This hotel Is definitely NOT 4 Star.
by A verified traveler
Posted 16 Jun 2024
Ottima
by A verified traveler
Posted 23 Oct 2023 on Hotels
Come ampiamente segnalato da altri viaggiatori l'hotel è datato e manca di elementi di interesse nel migiorare le condizioni dell'ospite.
Aspetti positivi :
- vicinanza alle vie principali di Fiuggi, ristoranti e servizi
- parcheggio ampio e comodo
- personale accogliente e gentile
- Colazione disponibile (semplice)
Aspetti negativi :
- Stanze non insonorizzate
- Nessun controllo delle comitive di stranieri con schiamazzi durante la notte ed al mattino presto
- Pulizia non ottimale delle camere
- Letti scomodi
- Pulizia non ottimale
by A verified traveler
Posted 15 Oct 2023
ottimo rapporto qualità/prezzo
by A verified traveler
Posted 3 Oct 2023
Abbiamo trascorso in questa struttura due giorni veramente belli. Personale gentile ,hotel pulito tranquillo silenzioso. Piscina bellissima colazione stupenda Insomma non manca niente. Saluti Di Summa
