Ratings based on 267 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
12 Apr 2024 by Hotel Manager, Hotel Management
Lieber Gast Asif,vielen herzlichen Dank für Ihre tolle Bewertung und dass Sie sich dafür die Zeit genommen haben. Wir freuen uns sehr, dass Sie sich bei uns wohlfühlen und hoffen, bald wieder einmal Ihre Gastgeber sein zu dürfen! Mit herzlichen Grüßen aus Neustädtlein, Torsten Trogisch, Hotel Manager
by A verified traveler
Great place for a romantic getaway.
Posted 14 Dec 2023 on HotelsHotel was a great place to getaway close to many castles to visit and countryside to take it. The room was set up beautifully and came stocked with snacks and drinks. The hotel restaurant was great we ate there 2 of our 4 nights. The Menu is very accommodating and the staff very friendly and helpful (they have English menus as an option).
by A verified traveler
Posted 11 Aug 2023
Comment from Hotel Management
1 Sep 2023 by Resident Manager, Hotel Management
Lieber Gast Yann,vielen herzlichen Dank für Ihre tolle Bewertung und dass Sie sich dafür die Zeit genommen haben.Wir freuen uns sehr, dass Sie sich bei uns wohlfühlen und hoffen, bald wieder einmal Ihre Gastgeber sein zu dürfen!Mit herzlichen Grüßen aus Neustädtlein,Torsten Trogisch,Resident Manager
by A verified traveler
Posted 13 Mar 2023
Staff was most professional group I have seen!
Comment from Hotel Management
14 Mar 2023 by Resident Manager, Hotel Management
Dear Guest William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Torsten Trogisch
by A verified traveler
Posted 17 Jul 2022
Service at the restaurant during dinner is far to slow and disordered.
Comment from Hotel Management
25 Jul 2022 by Resident Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Torsten Trogisch
Resident Manager
by A verified traveler
Posted 24 Nov 2021 on Hotels
by A verified traveler
Posted 17 Oct 2021 on Hotels
by A verified traveler
Posted 27 Aug 2020
by A verified traveler
Nice Hotel but reception needs courtesy improvemen
Posted 23 Mar 2020 on HotelsI am a regular guest of this hotel since 2013 and I unfortunately always encountered problems with my bookings when I booked this Hotel through Hotels.com.
During my last visit I had chosen dog friendly but the Hotel was not informed about it, so we had to accept a more expensive room with a huge cleaning fee in order to have a room at last while waiting at the reception for more almost one hours until matters were solved. The restaurant and breakfast quality and services are unchanged, great ! The location is great and tranquil while just a few kilometers from the free way exit in a very small village. Facilities as pool and sauna are top and 4 Plus level. The only permanent service deficiency lies with the reception and their staff. For the last 3 visits I am sorry to write this here but they lack the right courtesy on phone and in person and they lack flexibility in all aspects of replanning or scheduling. I was told to book with them directly instead of going through any platform to avoid future problems which I will do to find out if it works smoother next time.
Comment from Hotel Management
23 Mar 2020 by Meiser-Team, Hotel Management
Dear Amadeus David,
first of all we want to thank you for beeing a regular guest and of course for taking you the time to send this review. Good to hear that - altogether - you always are satisfied with our hotel and services.
Unfortunately we have to notice, that there have been some problems with our staff and your reservation. We apologize for all your inconveniences. We can assure you that we constantly train our staff and will do so in the future.
Hopefully seeing you and your beloved ones soon again in one of our hotels.
Your Meiser-Team
by A verified traveler
Amazing hotel - A must stay
Posted 11 Mar 2020 on HotelsThe hotel is extremely clean and well kept. The staff is very friendly and it is very helpful that most speak English. This is my favorite hotel to stay at when I am in the area and I always check if they have available rooms before anyone else.
Comment from Hotel Management
13 Mar 2020 by Meiser-Team, Hotel Management
Dear guest,
thank you very much for staying with us and for this great review as well. Great to hear that you feel so comfortable with us.
Hope to see you soon again.
Your Meiser-Team
