Ratings based on 16 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
2.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Istanbul
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Sundia Exclusive by Liberty Fethiye, Hotel Management
Dear Salih,Thank you for your kind review about our hotel! We are delighted to hear that you were satisfied with your stay. We look forward to welcoming you back to our hotel as soon as possible.Best regards,Sundia Exclusive by Liberty Fethiye
by A verified traveler
Posted 24 May 2024
I loved the food, breakfast and dinner, but I did not like the behavior of the reception staff who deceived me by giving me a standard room when I booked a deluxe room!!??
Comment from Hotel Management
27 May 2024 by Sundia Exclusive by Liberty Fethiye, Hotel Management
Dear Guest,Thank you for your feedback. We are delighted to hear that you enjoyed the food, breakfast, and dinner during your stay.We are sorry to hear about your concerns regarding the room allocation. Please allow us to clarify that all our rooms are Deluxe, with the only difference being the view – either land view or sea view. This information is stated clearly in all our booking platforms.We appreciate your understanding and hope this clarifies any confusion. Should you have any further concerns or questions, please do not hesitate to contact us.Best regards,
by A verified traveler
Posted 20 May 2024
Very relaxing and convenient for Calis sea front cant fault the Sundia.
Comment from Hotel Management
21 May 2024 by Sundia Exclusive by Liberty Fethiye, Hotel Management
Dear jane,Thank you for your kind words.We are thrilled to hear that you had a very relaxing stay and found our location convenient for the Calis sea front. Your positive feedback about Sundia is greatly appreciated.We look forward to welcoming you back for another enjoyable stay.Best regards, Sundia Exclusive By Liberty Fethiye
by A verified traveler
Posted 4 May 2024
Nice and lovely hotel
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
23 May 2024 by Sundia Exclusive by Liberty Fethiye, Hotel Management
Dear Natalia,First of all, we as Sundia Exclusive By Liberty Fethiye would like to thank you for choosing our hotel on your holiday! We are delighted to hear that you enjoyed your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience at our hotel!Kind Regards,Sundia Exclusive By Liberty Fethiye
by A verified traveler
Posted 26 Oct 2023
While we enjoyed our stay at Sundia with lovely staff surroundings food and drinks, the only negative thing was our room had a view of brick wall, I did mention this at checkout, however they were very apologetic and offered me a free upgrade when we stay again.
Comment from Hotel Management
29 Oct 2023 by Sundia Exclusive By Liberty Fethiye, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay at Sundia, including the staff, surroundings, food, and drinks.We appreciate your understanding regarding the room view, and we apologize for any inconvenience it may have caused. We're glad to hear that our team was apologetic and offered a free upgrade when you stay with us again. Your satisfaction is our priority, and we look forward to welcoming you back for an even more enjoyable experience in the future.Thank you for choosing Sundia, and we appreciate your support.Best regards,
by A verified traveler
Posted 6 Oct 2023
This was our favorite stay in Turkey. Great atmosphere and little more comfortable for Americans than other hotels- better communication, more organized, great service
Comment from Hotel Management
8 Oct 2023 by Sundia Exclusive By Liberty Fethiye, Hotel Management
Dear Guest,Thank you for your wonderful feedback about your stay in Turkey. We're delighted to hear that your experience at our hotel was your favorite and that you found it to be more comfortable for American guests.It's fantastic to know that you enjoyed the great atmosphere, effective communication, organization, and exceptional service provided by our team. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.If there's anything specific you'd like to experience or any preferences you have for your next visit, please feel free to let us know. We are here to make your future stays as enjoyable as possible.Warm regards,
by A verified traveler
Posted 22 May 2023
Awful experience .. it should be rated 1 star,
Lack or management and food is horrible. Everything is expensive
Staff were not responding to our needs and bad service.
Comment from Hotel Management
26 May 2023 by Sundia Exclusive By Liberty Fethiye, Hotel Management
Dear Customer,We are truly sorry to hear about your unpleasant experience. Customer satisfaction is our top priority, and we take any negative experiences very seriously.However, we believe that your review does not accurately reflect our guest satisfaction. We apologize if there were any shortcomings that hindered us from focusing on customer satisfaction. We continuously strive to maintain good management practices and provide high-quality food service. We take your claims seriously and assure you that we will take steps to address these issues and improve upon them.You mentioned that our staff did not respond to your needs and provided poor service. If you could kindly share more details about the specific incidents and difficulties you encountered in communicating with our staff, we would appreciate it. This will allow us to investigate the matter further and take appropriate measures to enhance our service. We are committed to providing better service and meeting your expectations.Lastly, we understand your concerns about pricing. We acknowledge that market conditions and resource costs may occasionally necessitate us to review our prices. However, we strive to offer competitive and affordable prices to our customers.We sincerely apologize for the negative experience you had and assure you that we will take the necessary steps to improve. We would like to have the opportunity to welcome you back and communicate with you to provide a more positive experience.Best regards,
by A verified traveler
Lovely hotel
Posted 27 Apr 2023 on HotelsThis is our 3rd stay, staff and hotel lovely, but we felt the food was not as good as previous visits with limited offerings, lack of flavours.
Comment from Hotel Management
27 Apr 2023 by Sundia Exclusive By Liberty Fethiye, Hotel Management
Thank you for choosing to stay with us for the third time and for sharing your feedback. We are delighted to hear that you found our staff and hotel to be lovely, and we appreciate your continued loyalty as our guest.However, we are sorry to hear that you were not satisfied with the food offerings during your recent stay. We take your feedback seriously and will work to improve our culinary offerings to better meet your expectations. Rest assured, we will take your comments into consideration and make the necessary changes to ensure that our guests receive the highest quality dining experience possible.Thank you again for your feedback, and we hope that we will have the opportunity to welcome you back in the future, so that we can demonstrate our commitment to providing you with the best possible experience at Liberty.
by A verified traveler from BFPO 10
Posted 22 Feb 2023
Great staff, very clean, superb location, very comfortable.
Comment from Hotel Management
24 Feb 2023 by Sundia Exclusive By Liberty Fethiye, Hotel Management
Dear Roberty;We very much appreciate your comments regarding your stay at the Sundia Exclusive by Liberty FethiyeIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will services as an encouragement to all of our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sundia Exclusive by Liberty FethiyeBest Regards
