Ratings based on 677 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Paint was chipping all over the ceiling in the bathroom.
Door did not fully shut after opening. Make sure to secure it.
Bed was lumpy and seemed to shake when you got on it.
Towels smelled of the solvent from a locker room.
Hallway lighting was dim.
Breakfast was hot but not for people with allergies.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Cathryn M,We appreciate your feedback and regret to hear about the concerns raised during your stay. Guest comfort is a priority, please consider reaching out to our management team to address these matters directly. Your comments will be used constructively to enhance the experience for all future guests.
by A verified traveler
Posted 30 May 2024
They did not keep bath towels and even trash bags
Comment from Hotel Management
30 May 2024 by PAULA GENERAL MANAGER, Hotel Management
We regret that you didn't enjoy your stay. I hope you will give another chance in the future. We are still providing housekeeping services upon request.
by A verified traveler from Belleville
Posted 26 May 2024
Need new carpeting black stains nears sink looks like ink?.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Jean, Thank you for bringing this to our attention. We will pass along your feedback to our housekeeping team for further inspection and improvement. Your concerns are valuable for us to ensure a high standard of cleanliness for all our guests. We appreciate your feedback and hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Cory,We're delighted to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon for another memorable stay!
by A verified traveler
Posted 22 May 2024
Funky smells . Carpet stained. I would not come back.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Timothy, We apologize for any inconvenience you experienced. Your feedback is valuable to us and will be shared with the team for further improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 19 May 2024
Clean and affordable
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Kenny,We are thrilled to know that you found our hotel clean and affordable during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.
by A verified traveler
Posted 13 May 2024
Stay was good
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Ronald,We are pleased to hear that you had a good stay with us. If you have any additional feedback or suggestions, please feel free to reach out to our management team. Safe travels and we hope to welcome you back in the future.
by A verified traveler
Posted 5 May 2024
It’s fine
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Elizabeth, We appreciate your feedback and will use it to continue improving our services. Your satisfaction is important to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 2 May 2024
Ok
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Edward,Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for review. Please feel free to contact our management team directly for further assistance or clarification on any concerns you may have. We hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello David,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.
