Ratings based on 234 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
by A verified traveler
Posted 16 Sep 2023
Unique and charming room that was also very comfortable.
Comment from Hotel Management
18 Sep 2023 by amoujahid, Hotel Management
Dear Cary , Thank you for your review regarding your stay at Palais Medina & spa. It is always a pleasure to receive feedback from our guests. We will share your comments with our team. Thank you for choosing our hotel for your stay, and we hope your next visit will be as pleasant as the previous one.Palais Medina Fez Team
by A verified traveler
Posted 13 Sep 2023
It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.
Comment from Hotel Management
23 Oct 2023 by amoujahid, Hotel Management
Dear Rosalie, We very much appreciate your comments regarding your stay at the Palais Medina & Spa, However ; We apologize for any inconvenience you expeerienced during your stay with us and sorry that some of our services were not up to your expectations. We take your feedback seriously , and we will work to adress the issues, we are comitted to providing our guests with the best possible experience. We appreciate your feedback. We hope to have the pleasure of welcoming you back in the near future ! Best regards, Palais Medina & Spa Team
by A verified traveler
Posted 7 Jul 2023
Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!
Comment from Hotel Management
10 Jul 2023 by amoujahid, Hotel Management
Dear Hassan, We very much appreciate your comments regarding your stay at the Palais Medina & Spa, and happy to hear that you loved our location. However ; We apologize for any inconvenience you expeerienced during your stay with us and sorry that some of our services were not up to your expectations. We take your feedback seriously , and we will work to adress the issues, we are comitted to providing our guests with the best possible experience. We appreciate your feedback. We hope to have the pleasure of welcoming you back in the near future !Best regards, Palais Medina & Spa Team
by A verified traveler
Posted 11 May 2023
Rooms needed to be renovation property is noce but not maintained
Comment from Hotel Management
13 May 2023 by Palais Medina & Spa, Hotel Management
Dear Mahesh,We are very disappointed to read your comments, as we pride ourselves on ensuring our guests have a great experience and it appears we were not able to meet your expectations. We hope to have the chance to welcome you again soon to offer you a stay that will exceed your expectations. Kind regards, --
by A verified traveler from Newcastle
Posted 5 May 2023
by A verified traveler
Posted 2 Apr 2023 on Hotels
The staff were amazing and super accommodating and helpful. Service was great.
Comment from Hotel Management
13 May 2023 by Palais Medina & Spa, Hotel Management
Dear Guest,We attach great importance to the smooth running of our customers' stay because your satisfaction is the best reward for us. Please know that the entire hotel team has been very touched by the kindness of your writings.We really hope we can welcome you again for another wonderful stay. Kind regards, --
by A verified traveler
Beautiful hotel outside of Fez Medina
Posted 24 Mar 2023 on HotelsGood to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.
Comment from Hotel Management
25 Mar 2023 by Palais Medina & Spa, Hotel Management
Dear Nhuong, It is with great pleasure that we receive your comment and we would like to sincerely thank you. We attach great importance to the smooth running of our customers' stay because your satisfaction is the best reward for us. We hope to have the chance to welcome you again for another moment even better than the previous one. Best regards ; -- Palais Medina & Spa
by A verified traveler
Posted 29 Sep 2022 on Hotels
by A verified traveler
Posted 21 Aug 2022
Nice pool, Nice breakfast.
Comment from Hotel Management
24 Aug 2022 by Guest relation, Hotel Management
Dear Mr Jose, Thank you for taking the time to share your parent experience at Palais Medina & SPA. We are delighted to hear that they enjoyed their overall stay with us. We look forward to welcoming them back in Palais Medina & SPA. Best regardsPalais Medina Fez Team
