Ratings based on 21 Verified Reviews

4.5 out of 5
64% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 May 2023
5 out of 5
by A verified traveler from Miami ,US

Posted 14 Apr 2019
Beautiful palace, well kept .Delicious food (by request).
Comment from Hotel Management
22 Apr 2019 by Ouady, Hotel Management
Thank you so much for this good comment.Hope to meet you again.
5 out of 5
by A verified traveler from San Francisco, CA

Posted 2 Apr 2019 on Travelocity
The service here was absolutely incredible. The guys managing the hotel went above and beyond to welcome me and take care of me. I got horrible food poisoning while working in the countryside with farmers outside of Fes, and the guys took care of me as if I was their family, bringing me food and checking in on me and even giving me traditional Moroccan remedies. The place is also beautiful, and location is good. I am so grateful!
Comment from Hotel Management
4 Apr 2019 by Ouady , Hotel Management
Oooh Thank you for this good comments, it is my pleasure to have you. I hope we meet again, you are welcome :)
5 out of 5
by Lajwanti

beautiful hotel, but room poorly planned

Posted 11 May 2017 on Hotels
Beautiful riad, set around a lovely courtyard, a lovely rooftop terrace with a great view of Fes from it. The pool looked clean, although we didn't use it.On arrival we were kindly upgraded to a junior suite for the entire 6 night stay. Our room was huge, with a comfortable bed. The shower worked well with good hot water but the water was slow to drain away, even after they tried to fix it. We had a fridge with a minibar in the room. The wifi worked intermittently, so we couldn't stream Netflix, and there was no tv in the room. There was only 1 armchair for sitting the remainder were Moroccan bean bags & stools, which were decorative but impractical for sitting on for any length of time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

very pleasant experience

Posted 2 Jan 2017
We had a stopover at Fes for just one night on our road trip from Casablanca to Marakech via Meknes and Volubilis.Ouady and his staff took excellent care for us. The place and rooms looked mostly like the pictures (I say mostly, because in photographs things sometimes are made to look bigger-- but this house has high ceilings, nicely decorated rooms and the courtyard is well apportioned). The view from the terrace was very good as well. Like in most places inside a medina-- you cannot drive right into the doors of the this hotel-- be prepared to call ahead so that they can send someone to guide and help you with the luggage. I found most travel related businesses and persons we dealt in Morocco with very professional and proactive-- they will contact you ahead of time, asking about your arrival time and location etc, they were (or tried to be-- sometimes traffic and other conditions such as the presence of the king in Marakech blocking off part of the center for hours get in the way) always on time. Ouady was no exception. In fact, the hotel overcharged me for an extra meal by mistake-- Ouady arranged to send me the refund to our hotel in Casablanca within a few hours. I would definitely recommend this place, we wish we had more time in Fes.
1 out of 5
by A verified traveler from Bahrain

Horrifying stay

Posted 20 Sep 2016
Pros: rooftop
Cons: Guest relations and better management
Location: Good location for walking tours
I reached there after a long train from Marrakech. The taxi didn't know the address and called the riad for direction but the surprise was that they refused to give directions to the taxi and said they're not expecting any guests. After following Google maps and the help of random people for directions I continued my way to the riad on foot with my luggage. I struggled to find my way on the narrow and dark alleys of Fes at night. I rang the bell and a young man opened the door (he was probably 15-17 years). I explained that I have a reservation he said they don't have any booking. I waited by the door till he called the manager. Then I was welcomed in and spoke to the manager on the phone. He assured me that they didn't receive the booking details but he will be at the riad to fix the situation in the morning. I stayed in the riad all alone (except for the teenage boy and his young brother). The riad was upside down. Dirty, messed up and definitely not set for guests. It is a shame since it is a lovely place but run so poorly. I stayed there for 2 nights even though I really wanted to run away. I didn't feel safe and didn't feel welcomed. I wouldn't recommend it to anyone.
Comment from Hotel Management
29 Sep 2016 by Ouady Aouis, Responsable., Hotel Management
Hello Ms Rasha, First of all, we didn't received your reservation because Expedia has sent your Booking email to our email ex manager; not to the hotel... the boy is 22 years old not 17. you say that the riad was dirty but it's not true. As the hotel is empty I made you a Upgrade and I gived you a suite. And also I preapre you a diner even all shops closed because it was our big Party "Aid El Kbir" And I remember before you leave I asked if you spend a good stay and you tell me of course nice. So I'm not agree with this bad comment, if you see others comments in TripAdviser just good and corrects comments. Anyway Sorry and I hope to do my best next time. Thank you.
5 out of 5
by A verified traveler

Posted 10 Feb 2024 on Hotels
Bon Riad mais mal placé dans la médina . Il faut faut un peu de marche
5 out of 5
by A verified traveler

Posted 23 May 2023 on Hotels
Très bel endroit, belle prestation, personnel au petits soins . De bons conseils et de bonnes adresses pour notre confort . Je recommanderai a mon entourage.
5 out of 5
by A verified traveler

Posted 4 May 2023
Un Riad bellissimo, un'oasi di pace e tranquillità. Camera pulita, spaziosa e molto stilosa, letto comodo, combinazione vasca doccia enorme ed ottimi prodotti di cortesia. Colazione compresa veramente abbondante e golosa, personale gentile e molto premuroso, veramente un'ottima scelta.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Mar 2023 on Hotels