Ratings based on 56 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
The staff are very helpful. Property is clean and comfortable. Bathroom and shower set-up is something to get used to, but we had a pleasant overall
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 10 Mar 2024
Nice riad in the medina of fes. Very nice staff.
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 8 Mar 2024
Great location and charming decor
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 29 Jan 2024
Was a very nice Riad, but staff was limited in able to answer our questions. The Fez medina is one of the largest and very hard to navigate, so a little help would have been nice (as they did in Marrakesh). But there was no one really around to answer these questions. Othmane was available to call, but hard to navigate this over the phone. Also, our booking was for 4 adults and the 2 single beds are not suitable for adults. They are 2/3rds the size of a single bed and not a full length. May work for a child but definitely not for an adult. The breakfast was excellent.
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Regardind the size of the extra beds, they're standard size and respect the 1st category Riads chart. Sorry that you found them tiny.Best regards,Le Grand Alcazar team
by A verified traveler
Posted 17 Jan 2024
Stunning Raid with welcoming and accommodating staff.
Hats off to Omar and the team 🙏
Happy to recommend
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 15 Nov 2023
Excellent welcome and staff. Breakfast was good, and assistance with luggage was excellent. The area around the property was difficult to see because the property was located on a very narrow street in the old town, and we did not have much time to investigate. Also, it's not possible to drive into the property location. You need assistance with luggage to get inside.
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar Team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 27 Oct 2023
This was a disappointing stay and our least favorite riad during our whole 2 weeks in Morocco. The riad is very basic, the room was cramped and stifling. Basically the opposite of grand. The staff was kind, helpful and attentive, which was the saving grace. If you choose to stay here, expect a 3 star facility.
Comment from Hotel Management
27 Oct 2023 by Omar and Othmane, Hotel Management
Dear Dina, Thank you for your review and we are sorry for this experience. However, you've booked a junior suite that way smaller and less spacious and ornamented such as our other premium suites (we have 10 of them in total). Our Junior suite is also way less expensive that our premium suites... We are sorry that we were full and could't upgrade you to another suite. Please note that we are not a 3 star facility, but a first category guest house (classified by the ministry of tourism), which is like 5 stars for riads.Best regardsOmar and Othmane
by A verified traveler from East Peoria
Posted 11 Oct 2023
Comment from Hotel Management
27 Oct 2023 by Omar and Othmane, Hotel Management
Thank you for your stay
by A verified traveler
Posted 20 Jul 2023
Le Grand Alkaraz was a perfect Riad for our family. The common areas were beautiful and the rooms inviting (with great AC). Breakfast was a highlight, as was the proximity to the Medina. We’d recommend without hesitation.
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
by A verified traveler
Posted 17 Jul 2023
The Grand Alcazar was a magical place of beauty and delight. The riad itself was worthy of the great palaces that one only gets to visit nowadays: beautiful plaster, wood, paint, tiles, and metal artisanship all around.
The team there is simply fantastic and made us feel like family from the moment we stepped in - thank you Omar, thank you Youssef!
We enjoyed just staying in to read a book in such beauty during the warmer time of the day, or just eating something delicious from the kitchen. Have a look at the many books on Morocco - very much worthwhile. We also enjoyed the location: so easy to get to and right next to the medina.
All in all, the most magical experience in Morocco or anywhere else in the world for that matter. I cannot recommend this place too much.
Comment from Hotel Management
4 May 2024 by Le Grand Alcazar team, Hotel Management
Thank you very much for your comment!We are delighted to know that you enjoyed your experience at the Riad.You are the most welcome anytime!Best regards,Le Grand Alcazar team
