Ratings based on 410 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
First class experience. Extremely clean, modern, hotel with well appointed bedroom with en suite bathroom .
All staff extremely helpful and friendly.
Well situated in historic centre of Ferrara.
Will certainly stay here again when in Ferrara.
by A verified traveler
Posted 14 Jan 2024
Desk clerk gave us option to park in front of hotel by applying for city permit. Very convenient for unloading luggage. Staff very friendly and helpful.
Comment from Hotel Management
7 Feb 2024 by Hotel Touring, Hotel Management
Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards
by A verified traveler
Posted 5 Nov 2023
Right next to the Castelo Estense, and near the Palazzo Diamanté, the hotel was perfectly situated. The front desk staff were charming, breakfasts were very good, and the room was all we needed.
Comment from Hotel Management
7 Nov 2023 by Staff Hotel Touring, Hotel Management
Thank you very much for your excellent review and we hope to welcome you back to our establishment.Best regards, Staff Hotel Touring
by A verified traveler
Perfect location, great breakfast, uncomfortable
Posted 23 Jul 2023 on HotelsComment from Hotel Management
7 Nov 2023 by Staff Hotel Touring, Hotel Management
Dear Sir; Thank you for providing your feedback. We hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards. Staff Hotel Touring- Ferrara
by A verified traveler from St Augustine
Posted 30 May 2023
The hotel was clean and in a perfect location. When we arrived, we noticed there was no remote control for A/C, so we opened windows. We asked at the desk, and they said thermostat was set at 22 degrees C. We asked them to check it, as it was warmer than that. The temp outside was 29 degrees C (85F). We requested twice more during the day, with no results. Finally at 9 PM, I asked for a remote, and was finally given one.
Comment from Hotel Management
3 Jun 2023 by touring, Hotel Management
Dear William,we are really sorry for what happened, summer had just arrived and we were still setting all the A/C systems. We really hope to welcome you back at our hotel to demonstrate you that our standards are higher than what you saw during your stay.Best regards,Staff Hotel Touring
by A verified traveler
Wonderful, Quiet Hotel with a Few Excentricities
Posted 26 May 2023 on HotelsEverything was great about the hotel, including a tasty breakfast buffet. However, my room did not have a window, and I couldn't figure out why. The room seemed to face the street, so...? There was a door in the room that seemed to be an exit external to the hotel, but I could not open it. It was locked, so it was useless as an emergency exit. This door had a window, but it was opaque, and only provided daylight, no external view.
Comment from Hotel Management
28 May 2023 by touring, Hotel Management
Dear Gary,Thank you for providing your feedback. We really appreciate it.Best regards. Staff Hotel Touring – Ferrara
by A verified traveler
Posted 20 May 2023
Comment from Hotel Management
9 Jun 2023 by touring, Hotel Management
Dear Eric,Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring
by A verified traveler
Posted 19 May 2023 on Hotels
Comment from Hotel Management
20 May 2023 by touring, Hotel Management
Dear Michelle,thank you for providing your feedback. We really appreciate it and hope to welcome you back soon to Hotel Touring and in Ferrara. Best regards.Staff Hotel Touring – Ferrara
by A verified traveler
Excellent and convenient
Posted 17 Feb 2023 on HotelsVery conveniently located hotel, right in the town centre but quiet. My room was in the annexe which was a bit dated but absolutely fine, very clean. The main hotel was very modern and tastefully decorated. Friendly staff and excellent breakfast with gluten free items available, I will stay again.
Comment from Hotel Management
23 Feb 2023 by touring, Hotel Management
Dear Deborah,Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring
by A verified traveler
Posted 31 Jan 2023
It's located right next to the castle.
Nice place. Recomend.
Comment from Hotel Management
1 Feb 2023 by touring, Hotel Management
Thank you very much for your excellent review and we hope to welcome you back to our establishment. Best regards,Staff Hotel Touring
