Ratings based on 273 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Helpful, courteous staff. Facilities explained. Good location.
by A verified traveler
Posted 26 May 2024
A small well-managed hotel recently renovated to a very high standard. Friendly and helpful staff and very appetising and comprehensive breakfast offering.
Comment from Hotel Management
4 Jun 2024 by zeno, Hotel Management
Wow ! Thank you, for your great marks and lovely comments ! We are very happy with happy guests like you :) Hope to see you back soon.Zeno, hotel manager & a happy dreamer
by A verified traveler
Posted 23 Nov 2023 on Orbitz
Comment from Hotel Management
24 Nov 2023 by zeno, Hotel Management
GRAZIE !!!Zeno, albergatore & a happy dreamer
by A verified traveler
Posted 15 Nov 2023 on Hotels
Everyone at the hotel is super friendly. I felt warmly welcome. The location is simply superb! The breakfast was good. All the staff is very helpful
Comment from Hotel Management
24 Nov 2023 by zeno, Hotel Management
Thank you for your fantastic review!We are all very glad to read such a beautiful comment! Especially, the comment regarding our team is the best compliment that a General Manager can receive and I will be pleased to share it with the entire staff!Zeno, hotel manager & a happy dreamerNEWS 2024!! In January we will renovate six standard rooms to transform them into superior rooms with oak parquet, new furnishings and a new look. We are waiting for you
by A verified traveler
Posted 11 Oct 2023
Wonderful stay! Family owned. Friendly greetings & staff. Wonderful breakfast! Great air conditioned rooms. Modern rooms and bathrooms. Highly recommend! Wonderful location too!
Comment from Hotel Management
28 Oct 2023 by zeno, Hotel Management
Thank you for your beautiful review and thank you for recommending our hotel!We are really glad you enjoyed your stay with us and appreciated the service provided by our team!Zeno, hotel manager & a happy dreamer
by A verified traveler
Posted 9 Sep 2023
I attempted to book this hotel last minute at 11:55PM with my wife and two elderly parents because of unforeseen circumstances. Although I had booked for the date 9/6/23-9/7/23 and checked twice before I booked, the confirmation for booking I received was for the next day. I immediately notified Expedia (literally one minute after booking), and attempted to cancel right away. The agent who helped me contacted the hotel and hotel responded with “do not cancel the hotel and call management in the morning”. We scrambled through the city at midnight to find another hotel for the night as the this hotel was fully booked. We did as they said and called the manager the next morning. To our surprise, we were met with a condescending response that included “why didn’t you cancel immediately, you made us lose a customer, and you are playing a game.” I calmly explain what had happened. Manager hurriedly hung up the call and told us to email as they were very busy doing “check in”at 10:42AM. This is unacceptable, and If anyone runs into a scheduling conflict or issue with a booking I would hope you wouldn’t be accused of “playing a game” to sabotage a hotel. Please be aware of the unprofessionalism by the manager of this hotel. I would highly reconsider booking with this hotel as this kind of issue can happen any moment, and you will be met with such hostile attitude.
Comment from Hotel Management
11 Sep 2023 by zeno, Hotel Management
Good morning, I simply ask one thing: was the date change problem created by the hotel or by the online intermediation agency? the problem was created by the intermediation agency, therefore both the negative review and the refund request are to be attributed to the agency and not to the hotel. Because we haven't made any mistakes on our part. And I find it very incorrect that we are blamed for a fault that we do not have.Zeno, hotel manager
by A verified traveler
Posted 9 Sep 2023
Incredible location, easy walk to everything, friendly staff, and the view of the castle from the "superior double room with city view" was worth the extra cost. Decent breakfast, though the bread rolls were rubbery both days.
Room was great but we had a couple of issues with the bathroom. The water pressure in the shower was extremely low and the shower door was not closing properly so we ended up with soaked floors and shower mats after every shower.
But overall, great hotel.
Comment from Hotel Management
9 Sep 2023 by zeno, Hotel Management
Thanks a lot for writing about your stay and for all the nice words! So good to hear you had a great experience and loved the concept :) I am very sorry for the inconvenience with the shower.Thanks again for taking the time to share your thoughts and we hope to welcome you again soon.Zeno, hotel manager & a happy dreamer
by A verified traveler
Posted 28 Jul 2023 on Hotels
Comment from Hotel Management
4 Aug 2023 by zeno, Hotel Management
THANKS !!!Zeno, hotel manager & a happy dreamer
by A verified traveler
Posted 31 May 2023
Perfect Location
Comment from Hotel Management
31 May 2023 by zeno, Hotel Management
Thanks !!!Zeno, hotel manager & a happy dreamer
by A verified traveler
Posted 30 May 2023
Staff are awesome and the hotel is beautiful.
Breakfasts are double wow!
Comment from Hotel Management
30 May 2023 by Max-Front office Manager, Hotel Management
Thanks Mr Hynes,it was a pleasure to welcome you in Ferrara.we are working every day to make our guests feeling like at home in a pleasant and confortable atmospere.Have a good continuation of your holiday in Italy.Enjoy a nice dayMaxFront office Manager
