Ratings based on 772 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakland
Posted 18 Jun 2024
Grounds and facility was dirty, unkept, poorly maintained…need to clean outer hallways and stairs…elevator was dirty and poorly kept
by A verified traveler
Posted 10 Jun 2024
Coffin
Comment from Hotel Management
12 Jun 2024 by paula, Hotel Management
we are so happy to hear you enjoyed your stay with us
by A verified traveler
Posted 10 Jun 2024
Could have been better…
Comment from Hotel Management
12 Jun 2024 by paula, Hotel Management
we are happy to hear you enjoyed your stay with us
by A verified traveler
Posted 7 Jun 2024
I'll be honest, if given the opportunity to pull off the road 30 minutes sooner I'd advise staying in Reno or passing by Fernley to hit the next exit for available options.
The towels in the bathroom were two different colors - off white and light brown. They were also so thin that using the toilet paper would have been a comparable option. The front desk did provide 2 additional "clean" towels, one was white-ish and the other was brownish.
The bedding had numerous stains on the sheets and some hairs - not encouraging for a restful sleep.
The tub/shower had a 1970's light yellow hue to it - which was not intentional in in their design I'm sure.
The shower curtain was a shade of muted urine.
The breakfast consisted of 2 cereals, apple/orange juice, Nutri Grain bars, cofffee, apples and toast. Unfortunately the peanut butter or jelly options were in a stanard bottle or container that you'd use in your home - not a public setting.
Overall, this has to be one of the poorest hotels I've ever stayed at.
Comment from Hotel Management
8 Jun 2024 by paula, Hotel Management
we are so saddened to hear you didn't enjoyed your stay with us thank you for letting us know the issues you had
by A verified traveler
Posted 6 Jun 2024
Once we settled in we found the toilet seat was loose
Tried to turn the tv on and the remote did not work.
All 4 pillows were big time lumpy!
When I tried to take a shower in the morning the shower would only give me hot or cold...not a blend
...so no shower for me or hubby
Went yo get some ice and no ice...it was broken.
We paid $140 for the night!!
I think we should get part of my money back!!
Comment from Hotel Management
6 Jun 2024 by paula, Hotel Management
we are so saddened to hear you had some issues with your stay we will be take care of it right away thank you for letting me know
by A verified traveler
Posted 6 Jun 2024
My car has broken down and the owner gave me a ride to go pick it up once it was repaired. The staff were amazing and nice. Highly recommend this establishment and the price was great.
Comment from Hotel Management
6 Jun 2024 by paula, Hotel Management
we are so happy to hear that you enjoyed your stay with us
by A verified traveler
Posted 5 Jun 2024
Good stay
Comment from Hotel Management
5 Jun 2024 by paula, Hotel Management
we are so happy to hear you enjoyed your stay with us
by A verified traveler
Posted 31 May 2024
Five days earlier I had stayed at the Super 8 in Winnemucca, and I thought I would have similar experiences.
Winnemucca had cleaner exterior, cleaner, parking lot, better paved parking lot, my front door closed all the way, the breakfast had many kinds of yogurt, bagels, peanut butter, cream cheese. The milk was refrigerated. There was an ice machine.
The staff was delightful at Fernley. My wheeled vehicle fit through the door. No ice machine.
Comment from Hotel Management
1 Jun 2024 by paula, Hotel Management
thank you for the feedback we working on the issues you had i will let the staff know you enjoy there help
by A verified traveler
Posted 27 May 2024
The staff were wonderful. The parking lot had a lot of holes unfortunately and the room got stuffy very quickly even with the window open. The fridge reeked of some kind of odor that was super nauseating when you opened it so I had no choice but to leave my food out on the table.
Comment from Hotel Management
29 May 2024 by paula, Hotel Management
we are so saddened to hear you had some issues thank you for the feedback we are looking into the issues you had
by A verified traveler from Chimacum
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by paula, Hotel Management
we are so happy to hear you enjoyed your stay with us i will let are team know we are looking forward to see you again
