Ratings based on 317 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Plenty of free parking, close to Geneva airport. The room was comfortable and clean with a nice view from the balcony. However the bedroom was on the second level with steep stairs, not suitable for the elderly or anyone with mobility issues.
Comment from Hotel Management
29 May 2024 by M. Parent, General Manager, Hotel Management
Dear Linda,Thank you for taking the time to review your stay.We are delighted to know that the complimentary parking and our proximity to the Geneva airport added convenience to your visit. It is also gratifying to hear that you found the room to be comfortable and clean, with the added pleasure of a nice view from the balcony.However, we regret that the location of your room did not meet your expectations and apologize for any inconvenience this may have caused. For your next trip, please know that we offer a variety of accommodations to suit different needs and would be happy to assist in reserving a room that is more accessible.We look forward to welcoming you back.Best wishes,M. Parent, General Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by M. Parent, General Manager, Hotel Management
Dear Ahmed,Thank you for letting us know that you enjoyed your stay.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,M. Parent, General Manager
by A verified traveler from irlam
Posted 5 May 2024
Fantastic property and very friendly and efficient staff. We were greeted by Flo who was very helpful and friendly and always very professional. Would highly recommend staying in this property
Comment from Hotel Management
7 May 2024 by M. Parent, General Manager, Hotel Management
Dear Craig,Thank you very much for this kind review.It is heartening to know that our staff, particularly Flo, left such a wonderful impression with their helpfulness and professionalism. Your commendation on the room cleanliness and the condition of our hotel reaffirms our commitment to maintaining the highest standards. Furthermore, we are thrilled that the amenities provided in our rooms contributed positively to your experience at Résidence La Réserve.We hope to welcome you again soon. Best wishes,M. Parent, General Manager
by A verified traveler from Flushing
Posted 19 Apr 2024
You won’t find anything better for less
Comment from Hotel Management
25 Apr 2024 by M. Parent, General Manager, Hotel Management
Dear Bernardo,Thank you for taking the time to share your feedback.We are glad to hear that you had a pleasant overall stay with us and were satisfied with our high standards of cleanliness.However, we regret that the condition of the hotel did not fully meet your expectations. Please rest assured that we are in ongoing discussions with management regarding renovation to enhance the comfort of our valued guests. It is heartening to receive your overall positive summary as we remain committed to offering our guests a compelling blend of convenience, comfort, and value.We hope to have the pleasure of serving you again.Warm regards,M. Parent, General Manager
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
27 Mar 2024 by M. Parent, Directeur général, Hotel Management
Cher hôte,Merci de partager l'expérience de votre séjour.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,M. Parent, Directeur général
by A verified traveler
Posted 22 Feb 2024
In general term I would recommend staying in this hotel
Comment from Hotel Management
23 Feb 2024 by M. Parent, General Manager, Hotel Management
Dear Denzil,Thank you for your positive review, we appreciate it.We're pleased to know that you would recommend our hotel, and we appreciate your recognition of our room cleanliness. Our team works diligently to ensure a welcoming and clean environment for our guests. We understand that you felt the hotel condition and room amenities could be enhanced. While we are proud of our well-equipped apartments and friendly staff, we strive to maintain high standards of comfort and quality for all our guests.We hope to welcome you back soon.Best wishes,M. Parent, General Manager
by A verified traveler
Good accommodation but its in France.
Posted 21 Feb 2024 on HotelsMain point to note is, its in France.
We landed in Geneva, this is close to airport but its France.
Hard to find Uber.
Good accommodation, decent space. Not so clean. Sofas are converted to beds, but not so great if its longer than day or two.
Comment from Hotel Management
22 Feb 2024 by M. Parent, General Manager, Hotel Management
Dear Mohana,Thank you for taking the time to share your feedback with us.We're pleased to hear that you found our accommodations to be good and the space decent.We take pride in our hotel's proximity to the airport and appreciate your acknowledgement of this. Regarding the cleanliness and sofa beds, we strive to maintain high standards and regret to hear that we did not meet your expectations. Our daily cleaning service is committed to ensuring guest satisfaction, and we offer a range of accommodations that cater to different needs, including sofa beds designed for short-term stays. We understand the challenges that may arise when seeking transportation services such as Uber, and we continue to provide assistance to our guests in finding convenient travel options.We hope to welcome you back for a more enjoyable stay in the future.Best regards,M. Parent, General Manager
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Manager, Hotel Management
Dear Leo,Thank you for sharing this lovely review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
26 Dec 2023 by M. Parent, General Manager, Hotel Management
Dear Sebastiaan,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes for the holiday season,M. Parent, General Manager
by A verified traveler from Kingston 6
Posted 21 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Manager, Hotel Management
Cher Xavier,Nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Joyeuses fêtes et au plaisir de vous recevoir à nouveau,
