Ratings based on 126 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
The cleaning was not done properly, they will sometimes change linen only and leave the bathroom and toilet as well as the floor dirty
by A verified traveler
Posted 7 Apr 2024
Excellent property highly recommended
by A verified traveler
Posted 16 Mar 2024
recently refurbished, clean, well located near Geneva and the airport, great staff ...
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 2 Mar 2024
by A verified traveler
Posted 28 Feb 2024
I loved this hotel. Amazing interior, quiet and intimate bar with friendly French staff! Amazing night crew/team. Lucas(bartender) and the night manager Atiq! Lovely rooms with comfy beds and great food and drinks! I will Definitely will come back!!!
by A verified traveler
Great option for Geneva airport
Posted 24 Feb 2024 on HotelsClean modern rooms and friendly staff. Would stay there again if need to overnight at Geneva airport.
by A verified traveler
Posted 22 Feb 2024
I booked this hotel purely for the reason that it was a 6 minute drive from the airport and I had a 12 hour layover. I didn’t expect it to cost me 35CHF in each direction to get to and from the airport. There is mention of a bus but when you have to be at the airport at 5am, it’s not something you want to deal with. Ubers don’t come here so at the mercy of the taxis- I’m used to nyc prices but $35 for a 6 minute drive! Should have spent a bit more and stayed but lake Geneva.
The lady at reception couldn’t have been nicer, helpful, very kind. My room unfortunately faced the road/airport so could hear places taking off. There was a hair in my bed and the plug in the bath tub was permanently down. Nothing like some cold bath water to stand in for your morning shower.
I am sure had I complained she would have moved me but as I was there so short a time I didn’t want to bother.
Comment from Hotel Management
1 Mar 2024 by JB GM, Hotel Management
Dear Jessica We thank you for taking the time to give us your comments regarding your stay in our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are very sorry for the facts reported, however we are not responsible for the pricing of taxi journeys to or from the airport. Border complexity creates constraints in customer care due to different regulations between the two countries.Regretting not having been able to satisfy you
by A verified traveler from Old Trafford
Posted 7 Feb 2024
After a pleasant arrival and first nights sleep, prior to leaving the hotel i discussed at lrnght with the Manager Claudia from Sardinia. I explained that my travel arrangements had changed and i was heading to the United Nations offices, that i required a further nights stay. I was required to make a small transaction to confirm the reservation. Everything was fine approximately 6 hours later, on my return, i was informed that no rooms were available. I was shocked and explained that my luggage was still in my bedroom and that i had paid a deposit with Claudia iearlier in the morning. The man, eho previously explained that he had served in the American military didnt care and was ibnoxoius, rude and very unpleasant. After 1 hour of me trying to arrange alternative arrangements, the evening msnager called the police. I explained that i wanted to film events because it was extreme and i didn't want any grey areas with him lying to the police. The duty manager refused permission. Perhaps 15 minutes later the police arrived and i briefly explained the predicament. The police officer was polite and professional. After approximately 5 minutes the two police officers left the hotel reception and came outside where i was stood. I was shouted at and explocity told to move from the hotel. I explained that my luggage was in the bedroom and i hadn't done anything the officer shouted again, i had to leave. It was now approximately 01.30 and i had not wifi connection became of severe
Comment from Hotel Management
1 Mar 2024 by JB GM, Hotel Management
Dear AnthonyWe thank you for taking the time to give us your comments regarding your stay in our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are completely sorry for the facts reported. However, it is surprising to have comments in February 2024 for a stay having taken place in December 2023... We will investigate to clarify and understand the ins and outs of your comments. Police intervention is always the last alternative we use and never without a valid reasonRegretting not having been able to satisfy you
by A verified traveler
Posted 28 Jan 2024 on Hotels
