Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Location was great, check in/out was great. Kitchen floor in room was sticky/dirty, comforter on bed had a very foul odor/dirty-had to ask for all new bedding, hallways always looked like they needed to be vacuumed.
Comment from Hotel Management
4 Jun 2024 by J, Hotel Management
Dear Keri,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. I sincerely apologize for your experience with the cleanlines of the hotel. Please rest assured we take these comments very seriously and we will be addressing them immediately. We hope you give us another try!Sincerely,
by A verified traveler
Posted 3 Jun 2024
A few of the visitors including myself were confused about getting elevator to work. Many of us waved the key card instead of holding it steady in front of reader.
Comment from Hotel Management
4 Jun 2024 by J, Hotel Management
Dear Kathleen,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!Sincerely,
by A verified traveler
Posted 2 Jun 2024
Stove, plates, utensils, cups etc all provided. Clean shower, comfortable bed. Fantastic
Comment from Hotel Management
3 Jun 2024 by J, Hotel Management
Good evening Andy,Thanks for reaching out and thanks for staying with us. We appreciate your feedback! Hope to see you soon again.
by A verified traveler
Posted 30 May 2024
Perfect, even if only for one night
Comment from Hotel Management
31 May 2024 by J, Hotel Management
Good evening Heather,Thanks for your valued feedback and kind words. We hope to see you soon again!
by A verified traveler
Posted 29 May 2024
Food and room was great! So convenient to ball park!
Comment from Hotel Management
29 May 2024 by J, Hotel Management
Good evening Elaine,Thank you so much for your valued feedback! We hope to see you soon again.
by A verified traveler
Posted 28 May 2024
Perfect stay and perfect location, as we were visiting for the Baseball game at Fenway Park!
Comment from Hotel Management
28 May 2024 by J, Hotel Management
Good afternoon Monica,Thank you for your valued feedback! We hope to see you soon again.
by A verified traveler
Posted 27 May 2024
Convenient locations to events, T, Fenway and restaurants. Felt safe
Comment from Hotel Management
28 May 2024 by J, Hotel Management
Good evening Patricia,We appreciate your review and are glad you enjoyed your stay. We hope to see you soon again!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by J, Hotel Management
Good afternoon Stephen,Thank you for your valued feedback! We hope to see you soon again.
by A verified traveler
Posted 26 May 2024
We were in town for a baseball game, so the location was perfect- a two minute walk to Fenway. However, the hotel was severely understaffed. One employee checking folks in after the Red Sox game, and one employee in the entire rooftop bar who had to call the front desk to have the channel changed to the Celtics game. We waited 20 minutes and then left to watch at a sports bar down the street. The hotel was very clean and very convenient to Fenway, but the understaffed nature was frustrating for the rare we paid.
Comment from Hotel Management
27 May 2024 by J, Hotel Management
Dear Ruth,Thank you for your feedback. We're glad you found our location convenient and the hotel clean. We apologize for the understaffing issues you experienced. We will address this to improve our service, especially during busy times. We hope to provide a better experience on your next visit.
by A verified traveler
Posted 19 May 2024
Construction- but we were notified before hand
Comment from Hotel Management
20 May 2024 by J, Hotel Management
Dear Elizabeth,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!
