Ratings based on 256 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good value
Posted 12 Mar 2024 on HotelsGood location. Really small ‘double’ bed. Friendly staff.
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 6 Mar 2024 on Hotels
by A verified traveler
Posted 29 Feb 2024
All good easy reach also lovely staff
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
Room was very comfortable and decorated nicely the only issue we had was no hot water in the morning so we could not shower. We was offered a room the other side of the hotel to wash which we declined due to the inconvenience
When checking out the reception was not interested when I wanted to discuss the water issue the receptionist just walked off and wouldn't even discuss issue
Other than poor reception stay was good
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Fawlty towers of Felixstowe?
Posted 17 Nov 2023 on HotelsStayed in room 218. Bathroom had mould around bath, ice cream container under leaky bathroom radiator. One normal plug socket in whole room. Communal areas of hotel upstairs very worn, carpets worn, tape holding carpet together outside room. Dirt and pen/pencil marks on walls. To make it worse, guests in room 217 were smoking pot/weed all afternoon and night - caused smell to come into my room and all down corridor - I am not a prude at all, but it was cheap weed too and smelt more like cats urine. Had to open bedroom window to try and get away from smell. Walls thin, could hear guests in next room snoring all night. Slept for about 1hour max.
by A verified traveler
Could have been good!
Posted 10 Nov 2023 on HotelsI have very mixed feelings about this hotel, because it could be a really good place to stay with just a few small changes and improvements. I was actually going to give it 3 stars, but there was one big thing that made me put them down to 2 which I will go into. My first impressions were really good, it's a lovely old building, has ample parking and a nice reception area. However, we got there just after 3 and the girl on reception just said wait over there - didn't tell us why, how long she would be or any information of any kind. We sat on the provided chairs whilst she seemingly did paperwork and then had a chat with another member of staff. After about 20 minutes she let us check in, but could only provide one key, which was annoying when there was 3 of us. The room itself was large and well equipped, plenty of lights, nice décor, big comfy bed plus a sofa bed etc. But upon close inspection we started to see issues - the wall above the desk was filthy and covered in various stains, the lamps and the TV were thick with dust, the TV was wonky and the bracket was obviously broken so we couldn't correct this. Then there was the bathroom, which was mostly fine except for the bath/shower, which was not only covered in grime but the dial for the shower was broken and came off in my hand! The breakfast was very average indeed, cheap ingredients, and the lady serving it on the second day was incredibly rude. They need to clean better and train the staff better too!
