Ratings based on 860 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Dirty, roaches, non functioning tv. Small room No breakfast no pool,
no amenities. Never will I book with a 3rd party to get a refund nor will I ever go back there
Comment from Hotel Management
1 Jun 2024 by Barbara, Hotel Management
Hi Tara, Sorry hear that you had unpleasant stay with us. I will address the issues you mention to the team. Thank you for taking the time give us feedback.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
1 Jun 2024 by Barbara, Hotel Management
Thank you for taking the time to give us feeback.
by A verified traveler
Posted 10 May 2024
Hotel areas were not well-maintained. The room was fine but the rest, not. No breakfast food service at all
Comment from Hotel Management
1 Jun 2024 by Barbara, Hotel Management
Thank you for staying with us and taking the time give us feedback.
by A verified traveler
Posted 1 May 2024
Elevator wasn’t working when we checked in. We walked up stairs and it smelled like nothing but weed throughout the entire hallway all the way to our room 212. The entire night since checking in at 10pm. There was loud screaming and talking through the hall I and it felt unsafe and threatening. Around 2:30am a bunch of people came through making a bunch of noise screaming and laughing and fighting. A lady opened her door asking for a bit of quietness because her kids where trying to sleep too, they just laughed at her. Then at 6:20am 2 hours after I finally was able to sleep I and my partner where awoken by 4 gunshots and screaming all in the same hallway where my door was. This was genuinely terrifying. I called front desk and no answers nor solution could be given and they acted like it was all fine “yeah the cops should be coming anytime now.” Completely unacceptable. Sorry this was bad bad.
Comment from Hotel Management
8 May 2024 by Tori F, Hotel Management
Dear Cristian, We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.
by A verified traveler
Posted 28 Apr 2024
Gunshots , arguing , and partying all night .
Owner wouldn’t even compensate me a day !
Comment from Hotel Management
8 May 2024 by Tori F , Hotel Management
Dear Asionna, We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.
by A verified traveler
Posted 28 Apr 2024
The whole place smells like weed, and it advertises itself as a non smoke area. The room was dirty, other people’s hair everywhere. They advertise a pool and the pool is full of black disgusting water. I made the mistake not to pack socks and my feet were black due to how dirty the floor was. I’ll never stay here again.
Comment from Hotel Management
8 May 2024 by Barbara, Hotel Management
Dear Pamella,Thank you for taking the time give us feedback about your stay. I apologies your experience wasn't a pleasant stay. I have addressed your complaints to management .
by A verified traveler
Posted 28 Apr 2024
Hotel was kinda dirty hair on the towels and some trash already in the trash cans but this morning me and my wife woke up to gun shots!!! We were terrified and hid for cover until police knocked at our door asking where we heard the shots from. We waited for an hour and quickly grabbed all our stuff and left. There was a blood trail down the hall and still pretty shaken up never felt so fearful of my life but glad we’re ok.
Comment from Hotel Management
8 May 2024 by Barbara, Hotel Management
We would like for you to accept our apology regarding you complaints you have listed. We have done everything in our power to funnel out negative guest here at the hotel since the incident. We are more strict on who can stay here with us now. Thank you for letting us know your concern so now we can continue to make our hotel a safer area for you to relax at.
by A verified traveler
Posted 25 Apr 2024
Hair everywhere, toilet barely flushed, ac didn’t work, no pool
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
1 Jun 2024 by Barbara, Hotel Management
Thank you for staying with us and taking the time give us feedback.
