Ratings based on 27 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
11 Jul 2023 by Jolene Cooper, Hotel Management
Dearest Khadijah,Thank you so much for your beautiful Review.We appreciate your feedback and we hope to see you again soon in the near future.Kindest RegardsJolene Cooper
by A verified traveler
Posted 2 Dec 2022
It was just lovely having comfort and nice accommodations but still feeling like you were out in the wilderness. The monkeys in the tree right outside our door were such a sweet added bonus
Comment from Hotel Management
5 Dec 2022 by Jolene Cooper, Hotel Management
Dearest Susan, Thank you for you beautiful review. We are so happy that you had such a wonderful time at Fathala.We hope to welcome you here with us again in the near future.Kindest RegardsJolene Cooper
by A verified traveler
Posted 8 Aug 2022
The setting was spectacular, the food was on point and the guest help was amicable.
Comment from Hotel Management
8 Aug 2022 by Diné, Hotel Management
Dear Mark
Thank you for this valuable feedback.
We are so glad that you enjoyed your stay with us, and we hope to welcome you back soon!
Kind Regards
Fathala Management
by A verified traveler from MIAMI BEACH
Posted 17 Jul 2022
by A verified traveler
Posted 21 Jun 2022
We had issues during our check in that took too long to resolve. After a 3 hour drive we had to wait more than 1 hour because they could not see our payment made online. Despite us showing all the proof we had (receipts and transactions) and asking to see the manager to resolve it, we were held at the reception and asked to pay there multiple times.
However the staff more than made up for it during our stay. They were very helpful and cooperative. The activities were interesting as well, especially the safari (we got lucky and spotted all the species present in the reserve). The place is quiet and peaceful as you would expect in a natural reserve.
Comment from Hotel Management
22 Jun 2022 by Diné, Hotel Management
Dear Mr Serigne
My apologies once again, this was a very confusing booking, and ever since we have been in constant contact with both Expedia and Hotelbeds. The confusion came as we received your booking via Hotelbeds, and your proof of payment indicated that you booked on Expedia. Then to complicate things further when we followed your proof of payment, we did not find your booking on Expedia.
Please accept our apology regarding this matter.
But after that being said, I am so glad to read that you did enjoy your visit with us in the end. We hope to welcome you back here soon!
Kind Regards
Fathala Management
by A verified traveler from Montreal
Posted 4 Jan 2020
Exceptional customer service, great to hang out by the water hole during the day. We enjoyed the safari, the lion walk, spent time with the baby lions, did a boat excursion on the mangrove and a visit if the village. The staff was really helpful with everything and smiling. We loved our stay there!
Comment from Hotel Management
9 Jan 2020 by Fathala Management, Hotel Management
Dear Sir
Thank you for so much for the lovely feedback. We are glad that you enjoyed your visit with us, and we hope to welcome you back in the near future.
Kind Regards
by A verified traveler
Posted 2 Dec 2019
by A verified traveler
Posted 18 Apr 2019
The luxury tents are fantastic - very spacious and comfortable.
Comment from Hotel Management
24 Apr 2019 by Kate, Hotel Management
Dear Valued Guest,
Thank you for taking the time to write this review.
Hope to welcome you back soon.
by A verified traveler
Posted 4 Jan 2019
by A verified traveler from Ngaparou, sn
Posted 26 Dec 2018
lovely experience in luxury tents with air-con and great wildlife.
Comment from Hotel Management
27 Dec 2018 by Management, Hotel Management
Thank you for the lovely review.
We hope to welcome you back soon!
Kind Regards
Fathala Management
