Ratings based on 577 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
We book for the holiday to enjoy the SPA, when we went there the receptionist said you have to pay £30.00 per person and it’s only two hours a day, it was very disappointed. It’s a small area spa no swimming pool??
And when we went inside the room there was no fridge to put our medication and the room phone not working, again the reception lady said no fridge in any of our room,☹️ when we check out next day one of the reception gentleman said some room got fridge??, it’s confusing us, other than that good staff and very clean hotel
by A verified traveler
Posted 26 May 2024
Surprised by the cost about how run down it is, needs an update. A cheaper price would be more reflective of the hotel. Breakfast was nice. Our room was loud as it was situated right by the car park entrance, continuous flow of people no privacy.
by A verified traveler
Posted 24 May 2024
The outside needed a cleaning. There were spiders and their webs everywhere.
by A verified traveler
Posted 12 May 2024
A wonderful lakeside location with friendly and attentive staff, delicious breakfast and a heavenly body scrub treatment!
by A verified traveler
Posted 23 Apr 2024
Lovely setting and staff
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Amy, Hotel Management
Thank you for sharing your positive feedback! We are delighted to hear you had a wonderful stay.
by A verified traveler
Posted 14 Mar 2024
The staff were friendly and helpful. We arrived very early because we had a funeral to attend and they gave us our room to change before the 3pm check in time. The room was lovely and clean with all the usual stuff I expect for 4* hotels. Eg. Tea and coffee, water and washing products. The restaurant was good and the food was nice. Breakfast was good value.
Comment from Hotel Management
16 Mar 2024 by Amy, Hotel Management
Dear Colleen,Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were able to accommodate your early arrival. Providing a seamless and comfortable experience for our guests, especially during sensitive times like attending a funeral, is incredibly important to us.It's fantastic to hear that you enjoyed your room, we strive to maintain high standards of cleanliness and comfort to ensure our guests have a pleasant stay. We are also pleased to learn that you enjoyed dining at our restaurant.Your positive feedback serves as great encouragement for our team, and we are truly grateful for your kind words. We hope to have the pleasure of welcoming you back in the future, under happier circumstances perhaps, and providing you with another memorable stay.Warm regards,AmyFront of House
by A verified traveler
Posted 11 Mar 2024
The property and staff were great
Comment from Hotel Management
11 Mar 2024 by Amy, Hotel Management
Thank you for sharing your positive feedback about your recent stay with us!
by A verified traveler
Posted 3 Mar 2024
