Ratings based on 439 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
This roadway motel is in very deteriorated condition...the carpeting in halls etc. if filthy, probably from the 80's and should be removed. Other furniture was also filthy as well as torn curtains, old and worn fixtures...and basically felt like on a visit to another country staying in low end hotel..
I cancelled the original reservations at @80 a night. One of the parties was sick with covic and we had to leave asap. Expedia quoted originally $80 per night....originally and now is quoting me $130. I will wait for the cancellation etc. to come and will be in touch
by A verified traveler
Posted 30 May 2024
The bed was hard. The remote did not work, but mostly just use it to sleep to be there to see my kids so it was OK I guess.
Comment from Hotel Management
2 Jun 2024 by Angie, Hotel Management
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.. Your satisfaction is important to us as a valued member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Angie
by A verified traveler
Posted 25 May 2024
Broken windows , Marijuana was being smoked on our floor and outside close by our window. Bathroom sink was clogged up. Furniture and hallway carpet filthy. Bed was not pillowtop like they say and was not comfortable at all. Not good breakfast either. Just cereal, toast and waffles.
Comment from Hotel Management
2 Jun 2024 by Angie, Hotel Management
Dear guest,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.. Your satisfaction is important to us as a valued member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Angie
by A verified traveler
Posted 20 May 2024
Staff were nice, no lightbulbs in any of the lamps when we first got there. hotel run down carpet, walls paint peeling. But what was really gross was the mattresses. OMG do yourself a favor and don't pull back the sheet to look at the mattress. I've seen cleaner mattresses on the side of the road or in the mesa. Pay an extra 50 bucks and go to the next hotel.
Comment from Hotel Management
2 Jun 2024 by Angie, Hotel Management
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Privileges member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Angie
by A verified traveler
Posted 20 May 2024
The room looked like it had not been thoroughly cleaned. The toilet leaked when you flushed.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
14 Jun 2024 by Bhavesh, Hotel Management
Dear Kristen,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.As a member, you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Bhavesh Patel
by A verified traveler
Posted 29 Apr 2024
We have stayed here for quite a while. This time we were pleasantly surprised. The entire property had been updated!!!!
The lobby was bright and cheerful. The lady at the desk was smiling, professional and courteous.
The room was spotless. There were no holes in the walls. The linen were clean. Towels were clean, fluffy and smelled like they were freshly washed.
Breakfast I had a slight issue. There was less options available. I can definitely look the other way as this was the only negative.
We were so pleased that we will continue to visit here when we drive through once a qurter.
Almost forgot. The best sleep we had here ever. Like sleeping on a cloud.
Comment from Hotel Management
2 May 2024 by Bhavesh, Hotel Management
Dear Barbara,Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.We sincerely appreciate and value your feedback as a member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Bhavesh Patel
by A verified traveler from Albuquerque
Posted 21 Apr 2024
Old carpet. Amateur installation of moldings and caulking. Property feels creepy. Employee we dealt with was perfectly pleasant and helpful
Comment from Hotel Management
24 Apr 2024 by Bhavesh Patel, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleaniness . Your satisfaction is important to us as a valued member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Bhavesh Patel
by A verified traveler
Posted 20 Apr 2024
The building is in a state of disrepair both outside and inside. The nonsmoking room that I reserved smelled like cigarette smoke and even with the window open, the smell was unbearable. The heater/air conditioner had a warning light that the filter needed cleaned. The bathroom door would not close due to extensive damage to the core of the door. The window did not have a screen or a lock on it. The bedside lamp had damage to the AC outlets at the base. There were extensive cigarette burns on the bathroom counter, toilet, as well as the desk in the room. During the night, car alarms went off in the parking lot and guests arriving late were noisy entering the building. The outside door did not lock, and the use of a key card was not needed to enter the building. The drain on the bathroom sink was slow to drain and the bathtub was missing the strain cover at the drain. The bathtub had been damaged and glued back together.
This is great example of you get what you pay for, I paid for a cheap room and that is exactly what I got.
Comment from Hotel Management
21 Apr 2024 by Angie, Hotel Management
We're pleased to have you as our member. However, it's regretting to know that the rooms were not feeling safe and things were broken. Feedback like yours is greatly appreciated because it serves as our guidance as the management aims to provide excellent accommodation while enjoying Farmington's picturesque attractions. Should you need additional support, please do not hesitate to reach out to us. It's our hope that you'll choose to stay with us again next time you visit the city. Sincerely, Angie
by A verified traveler
Posted 6 Apr 2024
My non smoking room smelled of smoke. The front desk girl asked me to trade rooms while I was walking into my room because the tv was broken. Well the tv was jacked up in my room too. She promised to come back with a new key card and did not. The bed is super hard and you can hear everything even the people accross the hall. So if you dont care about cleanliness, comfort, or sleep then book it.
Comment from Hotel Management
8 Apr 2024 by Angie, Hotel Management
Dear DanielleThank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.
