Ratings based on 964 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The property seems to be nice but we woke up to bugs in our room from the trees outside. We reported to the general manager and she said that there was nothing to do about it...that was poor customer service. I even took pictures of the bugs to show her. She still refused to come see the room herself and did not offer any curtiosy.
by A verified traveler
Posted 10 Jun 2024
No early check-in came a half hour early wouldn't let us in
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Steven, We apologize for any inconvenience caused by our check-in policy. We strive to ensure all guests have a smooth experience upon arrival. Your feedback is valuable for us to improve our services in the future.
by A verified traveler
Posted 9 Jun 2024
Restroom ceiling dirty and the seal is coming off around the toilet and bathtub to it’s dirty also. Their was partying going on in the back of the parking lot with loud music. Kept waking up too much noise did not sleep good man was running around outside swearing wasn’t safe. Parking lot looked so dirty. I’ve reserved La Quinta in different states was very clean and quiet but Farmington,NM was so bad I reserved this La Quinta because I thought it would be the same as I went to others.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Genevieve, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We strive to maintain a comfortable and safe environment for all our guests and will address these issues with our team. Thank you for choosing La Quinta, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 8 Jun 2024
Not much
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Richard,We appreciate your feedback and regret that your stay was not fully satisfactory. Please feel free to reach out to our management team to discuss your concerns further. Your comments are valuable for our continuous improvement.
by A verified traveler
Posted 4 Jun 2024
I was very upset when we checked in and found out that there was no pool for the whole four days stay at this hotel we only checked into this hotel because we thought the pool was going to be open but it was too late to rebook it a different place so we didn't know about it until we got here wish you could have got my money back for this it was very disappointed.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello matthew, We apologize for any inconvenience you experienced regarding the pool closure. Your feedback is valuable to us and will be shared with the management for further consideration. Please feel free to reach out to our team directly regarding any additional concerns.
by A verified traveler
Posted 31 May 2024
My wife, Nina Grossman, already sent you a note. It was the worst experience we’ve ever had! And we travel cross country a couple of times a year. We tried to check in late at night. It was the front desk person‘s first night on the job. There were several of us waiting online to be checked in and she didn’t know what she was doing. We waited online for an hour past 1AM. We ended up not staying. We’ve always had a good experience with Expedia before this. We would like a full refund. Please get back to me concerning this. Rich Grossman, 732–995-5906. Thank you.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Nina,Thank you for sharing your experience with us, Mr. Grossman. We apologize for any inconvenience you encountered at check-in. We advise contacting our management team directly to address your concerns and any potential refund requests. Your feedback is valuable for us to improve our services in the future.
by A verified traveler from Richmond Hill
Posted 30 May 2024
Parking areas at the back of the property poorly maintained. Street people congregate there. Abundant debris from smoking and beer drinking.
Front staff unaware of expiry date of credit card when booking the room vs paying for the room. She attempted to put it through with the expired card and did not know to check that the card I handed over upon arrival was valid. I had to spend over 1 hr on the phone with VISA only to find out there was nothing wrong with my card. I had to check in using my travelling companion's card.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jose,We appreciate you sharing your recent experience with us. We take your feedback seriously and regret to hear about the challenges with parking and the issue encountered during check-in. Your concerns will be forwarded to the relevant teams for further review and improvement opportunities. Thank you for bringing this to our attention for our continual enhancement.
by A verified traveler from Tecumseh
Posted 28 May 2024
It was ok for a night
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Eduard,We appreciate your feedback and are glad you chose to stay with us. Should you have any concerns, feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 27 May 2024
Extreme noise all night. Poor parking. Poor breakfast. Most lights were inoperable as were charging ports
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Douglas, We apologize that your experience didn't meet expectations. Your feedback helps us improve our services for future guests. Feel free to reach out to our management team with any further concerns you may have. Thank you for sharing your comments with us.
by A verified traveler
Posted 26 May 2024
Worst La Quinta I have stayed at. Property desperately needs an upgrade...bad part of town as well...many transients rambling around
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello David, We appreciate your feedback and apologize for any inconvenience during your stay. Our team continuously works on maintaining our property to ensure the comfort and safety of all guests. Your concerns have been noted, and we encourage you to reach out to our management team to address any further issues.
