Ratings based on 752 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
very great service and the staff are Great
by A verified traveler
Posted 3 Jun 2024
Very very nice place. Area beautiful, staff very nice. Best thing very very clean. Great stay. Thank You
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Randy, We appreciate you taking the time to share your feedback. It is truly gratifying to know that you enjoyed the immaculate conditions of Extended Stay America. Maintaining a fresh and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. Thank you for your generous comments and for highlighting our great location. It is a pleasure to learn that you enjoyed your stay and had memorable encounters with our staff. It was our pleasure to host you during your time in this area. We look forward to your next visit.Sincerely, Hotel Management
by A verified traveler
Posted 3 Jun 2024
Good place to stay if you just need a night or two. Breakfast is just small muffins, coffee & instant oatmeal. Love the fact dogs are allowed.
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Dear Emerald, Thank you for reviewing your recent stay. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you mentioning to future guests we are a pet-friendly hotel. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely, Hotel Management
by A verified traveler
Posted 2 Jun 2024
Didn’t like the colors of the carpet and walls. Otherwise accommodating and clean
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Darren, We appreciate you taking the time to leave your feedback. It's great to read that you were comfortable with many aspects of your visit; however, we regret the difficulties you experienced and are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
Inattentive staff, virtually no breakfast, not terribly clean.
Convenient location.
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Bruce, Thank you for staying with us. Your total satisfaction is our top priority; therefore, please accept our apologies for any lack of attentiveness shown by our staff. This does not meet our standards; thus, we are very disappointed that this was your experience. We are glad that you liked our location. We hope you will allow us to show you the exceptional hospitality we are known for the next time you are in the area. Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Safe. Quiet
by A verified traveler
Posted 28 May 2024
Negative-low lighting in unit
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Aliette, Please accept our gratitude for taking the time to review your stay at Extended Stay America. We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We appreciate you bringing the concern to our attention and will review it with our team. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
Fine place that is convenient for us.this was our 3rd stay there.
by A verified traveler
Posted 13 May 2024
Great hotel, quiet and family friendly. Staff was very accommodating and helpful.
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Dear Daksha, Thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest. Thank you once more for your time, and come stay with us again soon! Sincerely,Hotel Management
by A verified traveler
Posted 9 May 2024
Crappy breakfast
Comment from Hotel Management
11 May 2024 by Hotel Management , Hotel Management
Dear David, Thank you for sharing your experience. We apologize if our grab-and-go breakfast did not meet your expectations. Guest satisfaction is our priority, and we regret any disappointment caused. We continually strive to enhance our offerings based on feedback, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we will review our breakfast options to ensure a better experience for all guests. We value your patronage and hope to provide a more satisfying breakfast experience on your next visit. Sincerely,Hotel Management
