Ratings based on 513 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Harrisburg
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Janine Heinrichs- General Manager, Hotel Management
Kaysee,Thank you for taking the time to give us a kind review. If there is anything we can to make your next stay the best, please feel free to contact me and I'll do my best. We look forward to your next stay. Take Care!!
by A verified traveler
Posted 27 Apr 2024
I would not stay here again. The room was dirty and not maintained (broken sink drain, broken curtain). Also, there were no kitchen items provided so having a kitchen was pointless.
Comment from Hotel Management
28 Apr 2024 by McKenzie Prochnow AGM, Hotel Management
Dear Christina,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. Both the General Manager and myself take a look at each and every single comment we receive from our guests. I apologize for not having any of the kitchen items in the rooms. We do have a two-burner stove and a full-size refrigerator for your convenience as advertised. We also have paper plates, forks, bowls, spoons and knives for you to use down at the front desk. I am, however, sorry we don't have any pots and pans for you to use. We do take pride in our clean rooms. I will be looking into who cleaned your room and make sure this doesn't happen again. Your comments have been shared with the appropriate departments so that they may be addressed. I would love to discuss this further with you to get you to stay here again on your next visit. Please feel free to contact me directly and it will be my pleasure to assist you.
by A verified traveler
Posted 20 Apr 2024
It was okay
Comment from Hotel Management
20 Apr 2024 by McKenzie Prochnow AGM, Hotel Management
Thank you for your feedback we really appreciate it. We take a look at every one of these comments and share them with the staff to ensure that we are providing the best care possible for our guests.
by A verified traveler
Posted 16 Apr 2024
Quiet, decent beds and pillows!
Comment from Hotel Management
16 Apr 2024 by Janine Heinrichs- General Manager, Hotel Management
Thank you for your kind review, Kim! UI do read these and appreciate it very much. Let me know if there is anything else we can do to make your next stay great!
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
1 May 2024 by Janine Heinrichs- General Manager, Hotel Management
Cindy,Thank you for taking the time to give us such a kind review. I do read these and appreciate you. Please feel free to contact me with any improvements to make your next stay great!!! Take care!
by A verified traveler
Posted 7 Apr 2024
Guess when a flight cancels after check in and you cant make it they will still charge you. Thats robbery what a joke. Will never book with myplace again. What a joke. Enjoy the bad review
Comment from Hotel Management
8 Apr 2024 by Janine Heinrichs- General Manager, Hotel Management
Good morning Derek,I responded to your email sent to us regarding your flight. I am sorry your flight was canceled. I do know as I travel a lot and can be frustrating. No one at the hotel can change, alter, modify or cancel any reservations booked through Expedia. This has to be dealt with through Expedia. The bad review will not reflect us as a hotel as you have the contract with Expedia. I wish I could help more. I apologize again for your canceled flight. Please don't hesitate to reach out to me if you have any questions.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
27 Apr 2024 by McKenzie Prochnow AGM, Hotel Management
Thank you for your feedback both the General Manager and I take a look at every single comment that comes through as they help us to improve our standards and ensure a pleasant experience for our customers. If there is anything we can do to make your next stay enjoyable please feel free to reach out at anytime.
by A verified traveler
Posted 31 Mar 2024
this place was amazing, nathan the front desk made our stay great, he was very understanding and helpful. the room was beautiful and i recommend this place 10/10
Comment from Hotel Management
1 Apr 2024 by McKenzie Prochnow AGM, Hotel Management
Thank you for your feedback and comments. We appreciate every word and this will be shared with our staff. If there is anything we can do to make your next stay better, please let us know.
by A verified traveler
Posted 29 Mar 2024
Up to date facility. Clean room, well laid out floor plan, suited for multiple night stays
Comment from Hotel Management
29 Mar 2024 by Janine Heinrichs, Hotel Management
Laurel,Thank you for your kind review. I do read these and I appreciate it. If there is anything we can improve on your next visit, please don't hesitate to reach out to me. Thank you very much!
by A verified traveler
Posted 25 Feb 2024
Staff person was not what I would expect.
Comment from Hotel Management
26 Feb 2024 by Janine Heinrichs, Hotel Management
Wayne,Once again, I do apologize for my front desk staff that you spoke with. I would like to hear more regarding who you spoke with so I can get this addressed with them. We are a professional hotel and would like to stay that way. Please contact me at your convenience to discuss this further. I would like for everyone to have a positive and comfortable stay with us.
