Ratings based on 652 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Decent accommodations for the price
Comment from Hotel Management
4 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Larry,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Fairmont. It's wonderful to see you had a pleasant stay with us from the decent accommodation you received for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler from Jasper
Posted 25 May 2024
Air didn't work… didn't offer to move. Forced to checkout to get relief.
Comment from Hotel Management
26 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Richard, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated you were unsatisfied with the air conditioning unit. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Mary-Jane, We at the RED ROOF INN FAIRMONT are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 May 2024
Friendly staff, nice facilities. World like to have had facial tissue.
Comment from Hotel Management
21 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff and nice facilities. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Seymour
Posted 19 May 2024
Several restaurants and shops right nearby the hotel.
Comment from Hotel Management
20 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRMONT. You mentioned your liked we were close to restaurants and shops. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to host you again soon.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Run down
Comment from Hotel Management
15 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
3 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Donna. The staff at the RED ROOF INN FAIRMONT and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 May 2024
The room was a pretty good size, I though the beds would be queens but they were fulls, the bathroom was also quite small, but with the price you cant really complain, perfect if your just there for a night or two.
Comment from Hotel Management
12 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Payton,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. However, I sincerely apologize for the issues you highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
At the top of a steep hill. Older property overlooking highway. Seems safe enough. Shower and bed are nice.
Comment from Hotel Management
19 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Carla, I appreciate your kind review at our hotel Red Roof Inn Fairmont. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Apr 2024
Rooms smelled. Door handles didn’t work. Pop was sprayed on bathroom door.
Comment from Hotel Management
18 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Sherry, Thank you for taking the time to tell us about your experience at the Red Roof Inn Fairmont. We are sorry you had a less than satisfactory experience due to the concerns you highlighted regarding the odor of the room, the handle not working and the bathroom door. Please accept our sincerest apologies. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
