Ratings based on 190 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Dirty
Was only one queen bed and one double bed not two queens beds
Call and go to front office at 9 pm no was there locked up, no one would answer phone
TV was messed up
Comment from Hotel Management
3 Jun 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. Your feedback is important, and we will address these concerns immediately. We are looking forward to serving you better on your next stay.
by A verified traveler
Horrible but friendly staff
Posted 2 Dec 2023 on HotelsThe comforter had something red and hard on it. The trash can was dirty with no bag. The refrigerator didnt work and was moldy. The microwave was old and dirty on the inside. The sheets were full of lint and hair.
Comment from Hotel Management
5 Dec 2023 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we're taking immediate action to address and rectify these concerns. Your feedback is invaluable, and we hope to have the opportunity to provide a much-improved experience in the future.
by A verified traveler
Terrible!! Dirty and disgusting!
Posted 23 Nov 2023 on HotelsI have stayed at many budget friendly places in several countries and this is by far the most uncleanly place I have ever seen!!!
Some hairs and some stains on the linens are to be expected but this was unacceptable. Dirty & dusty. Lots of hair! Mold on the shower certain and in the heater/air conditioner. The place needs a major deep clean!
Comment from Hotel Management
24 Nov 2023 by Tracy, Hotel Management
Dear Guest,Thank you for the time to share your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we're taking immediate action to address and rectify these concerns. Your feedback is invaluable, and we're committed to ensuring a thorough deep clean to provide a much-improved experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Nov 2023
Representative called us as we had not arrived at the property on the evening of our check in date. Explained we were running late due to snow storm which they insisted on getting an arrival time from us, which shouldn't matter as they advertise 24/7 front desk, (this is one of the reasons we booked here). I advised that we should arrive around 11pm, which the rep said if no one is there, call the number on the door. As we pull up a little after expected, we see 3 police officers interacting with occupants ultimately arresting one of them that looked like she was definitely on drugs. We also see the office is closed and call the number listed on the door which no one answered as well as called the number that the rep called from and also no answer. The following day I see that they charged me for no show which i called them again but no answer as well as reached out to Expedia who also reached out to them with no response as well so I ultimately disputed the charge (sorry Expedia if this hits you Expedia but I tried) They need to either update their front desk hours or make sure someone is there as stated so people don't arrive in the middle of the night and end up paying triple the amount for one night at another location as I did.
Comment from Hotel Management
13 Nov 2023 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the challenging experience you faced upon arrival. This situation falls short of our usual standards, and we're investigating this to ensure it doesn't happen again. Your feedback is crucial, and we're actively addressing our check-in procedures to ensure a smoother experience, especially during late arrivals. We appreciate your patience and understanding, and we're committed to improving our services for a more seamless stay in the future.
by A verified traveler
Posted 9 Nov 2023
Comment from Hotel Management
30 Nov 2023 by Tracy, Hotel Management
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
by A verified traveler
Posted 2 Nov 2023 on Hotels
We ended up not staying in the room because there was black mold on the shower curtains, and we were all coughing within 15 minutes of entering the room. Would not recommend this hotel.
Comment from Hotel Management
3 Nov 2023 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry for the experience you had during your visit. Your health and comfort are our top priorities, and we apologize for any inconvenience caused by the issues you encountered. We will address these concerns promptly to ensure a safer and more pleasant stay for future guests.
by A verified traveler
Posted 12 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Tracy, Hotel Management
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
by A verified traveler
Posted 25 Sep 2023 on Hotels
Motel was clean, but in need of updates in bathrom. A very good value for the money rather than the high priced chains. Supposed to have a free breakfast and at least coffee which were not available. Office was locked at 7:30 a.m. so no morning coffee.
Comment from Hotel Management
25 Sep 2023 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback, and we're glad to hear you found our motel clean and a good value. We apologize for the inconvenience regarding the bathroom and the lack of breakfast options during your stay. Your comments will help us make necessary improvements, and we'll work on ensuring better availability in the future.
by A verified traveler
Posted 17 Sep 2023 on Orbitz
The Orbitz ad clearly stated a breakfast was provided. I made my non-refundable payment...and there is no breakfast. Also Wifi doesn't work. And the front desk charged me a $50 incidental fee, to be refunded if there is no room damage; also another payment for the room charge. I will be watching my credit card charges.
Comment from Hotel Management
17 Sep 2023 by Tracy, Hotel Management
Dear Guest,Your feedback is valuable, and we're committed to implementing improvements. Please note that a per-stay damage deposit is required upon arrival, which will be fully refunded 7 days after check-out, provided there is no property damage. We hope you'll consider returning for another stay and experiencing our enhancements. Your return visit would be greatly appreciated.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Tracy, Hotel Management
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!
