Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
They accommodated rooms together for my friend and I. The pool was clean and very nice. Great view all around and easy to find.
by A verified traveler
Posted 15 Jun 2024
For me it was that it was relaxing and comfortable. Nice and quiet. Just what i needed.
Comment from Hotel Management
16 Jun 2024 by FHSR Guest Services, Hotel Management
Hi Paul, thank you for your great review. We are happy to see that you enjoyed your stay with us. We hope to see you again!
by A verified traveler
Posted 15 Jun 2024
Will come back
Comment from Hotel Management
16 Jun 2024 by FHSR Guest Services, Hotel Management
Hello Gayla,Thank you for leaving us a wonderful review. We look forward to your next visit. Have a great day!
by A verified traveler
Posted 12 Jun 2024
Peaceful
Comment from Hotel Management
12 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Mark, we are thrilled to see you found your stay peaceful and hope to see you again! Thank you!
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Laurie, thank you for leaving us your great review.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Farzad, Thank you for leaving us this great review. We are happy to see you have enjoyed your stay.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Yllka, We appreciate your 5-star rating and are thrilled to see you have enjoyed your time here.
by A verified traveler
Posted 9 Jun 2024
We did not receive water during check in However received when asked. The tv did not work and maintenance was called. Repaired ok. Front desk did not know that you needed to unplug and then replug to work. All dining options were not open. Cafe in particular.
Comment from Hotel Management
11 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Nita, Thank you for your feedback. I'm sorry for the initial lack of water and the TV issue. I'm glad maintenance resolved it, but we'll ensure the front desk is better informed in the future. I apologize for the limited dining options. We're working to improve our services. We appreciate your understanding and hope to welcome you back for a better experience.
by A verified traveler
Posted 1 Jun 2024
Was great! Other than the noisy group upstairs that for some reason took staff hours to deal
With
Comment from Hotel Management
7 Jun 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Shayne,Thank you for sharing your experience with us! We're delighted to hear that you had a great time overall. We appreciate your patience regarding the noisy group upstairs and apologize for the delay in addressing the issue. Your feedback is valuable to us, and we will work on improving our response time to ensure a more enjoyable experience for all our guests in the future. We hope to welcome you back soon!
by A verified traveler from Kamloops
Posted 29 May 2024
Staff very good, Expedia puts you in dog rooms without notice… not good for people allergic to dogs and cats then upsell room.
Comment from Hotel Management
31 May 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi James,Thank you for sharing your experience. We're pleased to hear that you found our staff very good. However, we're sorry to learn about the inconvenience with your room assignment through Expedia. We understand how important it is for our guests with allergies to have a comfortable stay. We will address this issue with Expedia to ensure better communication and room allocation in the future. We appreciate your feedback and hope to welcome you back soon.
