Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 28 Apr 2024
great place，nice staff，will come again for sure～
Comment from Hotel Management
29 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Jenny, thank you for your great review. You must have had a good stay with us, and we are happy to see that. We can't wait to see you again!
by A verified traveler
Posted 27 Apr 2024
Over all experience. We would come back!
Comment from Hotel Management
28 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Loudemart, we appreciate your review and are excited to hear you would choose to stay with us again. Thank you!
by A verified traveler
Posted 26 Apr 2024
We loved our experience. The staff were exceptionally friendly. The property conditions are well loved and in need a minor care but it looked as though that was happening. Very clean and a very pleasant experience. Did i mention how wonderful the staff was. Excellent!!!
Comment from Hotel Management
27 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Kimberly, Thank you for sharing your experience with us!We're delighted to hear that you loved your stay and found our staff exceptionally friendly. Providing excellent service is our top priority, and we're thrilled to know that our team made your experience memorable.It's wonderful to hear that you found the property very clean and had a pleasant experience overall.Thank you once again for your kind words, and we hope to welcome you back soon!
by A verified traveler
Posted 26 Apr 2024
The hot springs are wonderful, relaxing, and a must for anyone to experience. The room we stayed in was nice ,clean comfortable beds. Slept very well . The staff are helpful, personable, and curtious . Highly recommend
Comment from Hotel Management
27 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Paul, Thank you for your positive feedback!We're thrilled to hear that you enjoyed our hot springs, found your room comfortable, and appreciated the helpful and courteous service from our staff.We look forward to welcoming you back soon.
by A verified traveler
Posted 25 Apr 2024
Nice place.
Comment from Hotel Management
27 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Timothy, we appreciate your great review.
by A verified traveler
Posted 23 Apr 2024
We love the cleanliness of the pool. Nature at its best! Surrounded by mountain views! Has a full kitchen and loft where we stayed. Will come back every year!
Comment from Hotel Management
24 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Ludy,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our resort.It's fantastic to know that you loved the cleanliness of our pool and the beautiful mountain views surrounding us. We're glad you found the full kitchen and loft accommodations to your liking.We truly appreciate your kind words and your intention to return every year. We can't wait to welcome you back!
by A verified traveler
Posted 22 Apr 2024
Everything is good
Comment from Hotel Management
23 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hey Yana, Thank you for your great review. We are thrilled to see you have enjoyed your vacation!
by A verified traveler
Posted 19 Apr 2024
A good experience
Comment from Hotel Management
20 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Wahid, thank you for letting us know you have had a great time at our resort. We hope to see you again!
by A verified traveler
Posted 17 Apr 2024
God access to hot pools
Rooms were not updated- in need of renovation
Comment from Hotel Management
19 Apr 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Frank,Thank you for your feedback. We're glad you enjoyed the hot pools. We apologize for any inconvenience with the room condition. We'll consider your comments for future improvements. We hope to welcome you back for a better experience.
