Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Clean pretty reasonable
All employees were very friendly and helpful.
Comment from Hotel Management
3 Jun 2024 by Kevin , Hotel Management
Thank you for sharing your experience and looking forward to having you back!
by A verified traveler from jersey city
Posted 28 May 2024
Terrible customer service. I did check in around 4:00 pm. Room was extremely hot. turned up AC. seems like it Was not working properly. waited few hours as we had a evening event. came back around 10:30. still it was hot. i went to customer service & complained about AC. The guy (Abil) at customer service told me he will send someone to fix it. I went back to room again around 12:00 AM. (MY wife was sleeping). I went again to customer service desk (This time different team) and told them what's going on with AC. She offer me to change the room. I agreed, however My wife was so and as she has to wake up middle of night. (It was wedding event from last 3 days at home). we had to moved all our stuff to new room at midnight (12:30 am). It was exhausted. Next day i called like 10 times to housekeeping no one answer. I had to go downstairs again for Bath towel and shower gel (it was none in the room). day after we went to the Venue for wedding from 7 am to 4;30 pm. No housekeeping was done at the room. Called multiple times, no answered. Had no time to go down. fall a sleep for an hour, and housekeeping knock the door, can you imagine how mad i was waking up in 30 min. sleep. we had to go out for reception so i told them come back later as we all 4 has to get ready. after getting ready for reception and went to front desk asked for Housekeeping and guess what Housekeeping gone for the day. we left for Reception and pick up some bath towel at midnight. It was terrible experience.
Comment from Hotel Management
29 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience and my sincere apology for not meeting your expectations
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience!!!
by A verified traveler
Posted 22 May 2024
I was given room #230. The room smelled like 50 wet dogs were prancing around in my room before i arrived. STINKY, SMELLY, ODOROUS, FUNKY room. Ernesto, The Elderly blonde lady who was training him standing next to him, The Younger front desk guy Rahim...all gave me blank stares and stated there was nothing they can do and my room was given away! My worst stay ever, i used to enjoy DoubleTree Hotels, but after this, I will probably not be doing so. Thank you so much Ernesto and Rahim!
Comment from Hotel Management
22 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience.My apologies for not meeting your expectations.
by A verified traveler
Posted 15 May 2024
Everything was great!
Comment from Hotel Management
15 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience!
by A verified traveler
Posted 14 May 2024
We weren’t there for a wedding after party sitting in the lobby chilling while this female manager came over to us being so rude an unprofessional
Comment from Hotel Management
14 May 2024 by Kevin , Hotel Management
Thank you for sharing your experience!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Kevin , Hotel Management
Thank you for sharing your experience and looking forward to seeing you coming back!
by A verified traveler from Moses Lake
Posted 8 May 2024
Google maps doesn’t bring you to the correct place. Glad it was day time, it was next to target on other side of highway.
Comment from Hotel Management
8 May 2024 by Kevin , Hotel Management
Thank you for sharing your valued experience!!!
by A verified traveler
Posted 26 Apr 2024
I recently stayed for the weekend with my family and everything was perfect. Especially the staff in the morning for the breakfast bar. Give those guys a raise! They attended to myself and my 2 children perfectly. Will be staying again.
Comment from Hotel Management
26 Apr 2024 by Kevin , Hotel Management
Thank you for sharing your experience!!!
