Ratings based on 794 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
it was nice and clean
by A verified traveler
Posted 30 Apr 2024
The hotel was easy access and on a main road. Staff was friendly, breakfast was a bit lacking, beds were comfortable.
by A verified traveler
Posted 28 Apr 2024
Greeted right away. Check in was very easy. Room was very clean. Overall, great experience so far.
by A verified traveler
Posted 25 Apr 2024
by A verified traveler from Fairfax
Posted 23 Apr 2024
Noisy AC and poor shower. Required $100 deposit.
by A verified traveler
Posted 2 Apr 2024
Too closed to I-95. So much noise at night from the tracks driving on I-95. The floor in the room was dirty. Free breakfast but can’t even call it breakfast.
Comment from Hotel Management
3 Apr 2024 by Jajuan M.-General Manager, Hotel Management
Dear Aleksander,It brings me great sadness to hear that your stay was not a 10 out of 10 and we want to inform you that we take pride in providing excellent service. Our hotel is not near I-95 so I want to be sure you're not confused on where you actually stayed. We also serve a full hot breakfast every day from 6:30a-9:30am and on the weekends from 7am-10am daily. We serve a Hot Full Breakfast Buffet Daily: EGGS, BACON, SAUSAGE, BISCUITS & GRAVY, WAFFLES, PANCAKES, FRESH FRUIT, CEREALS, OATMEAL, MUFFINS, ASSORTED BREADS, YOGURT, MILK/JUICE, & MORE!If you would like to discuss any details regarding your stay experience to help us improve all aspects of future service, please give me a call. We hope that this response finds you well and thanks again for choosing Holiday Inn Express Fairfax! Best Regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax
by A verified traveler
Posted 24 Mar 2024
Expected more cleanliness in room
Comment from Hotel Management
3 Apr 2024 by Jajuan M.-General Manager, Hotel Management
Hi Angela, We genuinely appreciate you for sharing your most honest and recent feedback regarding your stay with us at The Holiday Inn Express Fairfax. Our hotel team strives to make the best possible guest experience every day and we thank you so much for your continued loyalty. As cleanliness is our top priority, I found that this case was an isolated issue which was rectified.Have a great Summer Jajuan Mosby General Manager
by A verified traveler from Princeton
Posted 24 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Jajuan M.-General Manager, Hotel Management
Thank you so much for your feedback.
by A verified traveler
Posted 17 Mar 2024
Good location, clean but noisy. Fire alarms went off both nights. :-/ Large tour buses full of kids come and go frequently.
Comment from Hotel Management
21 Mar 2024 by Jajuan M.-General Manager, Hotel Management
Hello JoleenThank you for sharing your most recent feedback from your stay experience with us. I would like to apologize for any inconvenience from the hotel fire alarm sounding off. We have rectified this feature so that it does not occur again in the future. Thanks again for choosing The Holiday Inn Express Fairfax, an IHG Hotel! Best Regards, Jajuan Mosby General Manager
by A verified traveler
Posted 16 Mar 2024
Hotel staff are very nice !
Comment from Hotel Management
21 Mar 2024 by Jajuan M.-General Manager, Hotel Management
Hello Siriprunsa, We truly appreciate your very honest and most recent feedback regarding your stay with us here at Holiday Inn Express Fairfax! It's genuinely great to hear how well you enjoyed your stay and how accommodating it was. Please feel free to come back and say hello anytime your travels bring you nearby. Warmest regards, Jajuan Mosby General Manager Holiday Inn Express Fairfax
