Ratings based on 375 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
I dont like the fan in bathroom its very noisy
Comment from Hotel Management
4 Jun 2024 by Chester Hotel Management, Hotel Management
Dear Kathryn,We apologize for any inconvenience caused by the noise from the bathroom fan. We appreciate your feedback and will address this issue promptly to ensure a more comfortable stay for our guests. Thank you for bringing it to our attention, and we hope to welcome you back for a better experience in the future.Regards,Chester Hotel Management
by A verified traveler
Posted 1 Jun 2024
The hotel was everything that I expected.
Comment from Hotel Management
4 Jun 2024 by Chester Hotel Management, Hotel Management
Dear brooke,We're thrilled to hear that your stay met your expectations! Our team works diligently to ensure every guest has a memorable experience. If there are any specific aspects you particularly enjoyed or suggestions for improvement, please let us know. We're committed to continuously enhancing our services to exceed your expectations on future visits. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Regards,Chester Hotel Management
by A verified traveler
Posted 30 May 2024
Condition of rooms need to be improved…door knobs falling off, wallpaper falling off, popcorn ceilings deteriorating and pieces falling on the beds, etc.
Comment from Hotel Management
3 Jun 2024 by Chester Hotel Management, Hotel Management
Dear Michael,We apologize for the inconvenience experienced during your stay. Rest assured, we take your feedback seriously and are actively addressing the issues mentioned. Our maintenance team is diligently working to enhance the condition of our rooms, including repairing door knobs, securing wallpaper, and addressing popcorn ceilings. We appreciate your patience and hope to welcome you back for a much-improved experience.Regards,Chester Hotel Management
by A verified traveler
Posted 30 May 2024
I liked that there were a lot of stores in the area
Comment from Hotel Management
3 Jun 2024 by Chester Hotel Management, Hotel Management
Dear Jonathan,We're delighted to hear that you enjoyed the convenience of our hotel's location amidst various stores. Providing easy access to nearby amenities is a priority for us, ensuring our guests have everything they need for a comfortable stay. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable experience. Thank you for choosing to stay with us and for sharing your feedback!Regards,Chester Hotel Management
by A verified traveler from Verona
Posted 27 May 2024
Pros: convenient location to soccer tournament, inexpensive, outdoor swimming pool with a beautiful hedge row of roses, fairly new renovated bar & lobby. Cons: stall cigarette smell everywhere especially the 2nd floor, staff is disorganized and unsure of basic things in area, only 2 towels availing a double room. Had to ask the front desk 4 different times and call to get 2 more towels. Shower curtain was torn and musty. Bed was not comfortable. Late checkout was not communicated to housekeeping (who still did not allow an additional towel).
Comment from Hotel Management
28 May 2024 by Chester Hotel Management, Hotel Management
Dear megan,We appreciate your feedback and apologize for any inconvenience during your stay. We take pride in our convenient location, affordable rates, and recently renovated amenities. Addressing concerns promptly is our priority, and we regret any issues encountered with cleanliness and service. Rest assured, we'll investigate and rectify the issues with our staff's knowledge and room amenities. Your input is invaluable, and we strive to ensure every guest experience meets our high standards. We hope to have the opportunity to exceed your expectations on your next visit.Regards,Chester Hotel Management
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Chester Hotel Management, Hotel Management
Dear Kathryn,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Chester Hotel Management
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
7 May 2024 by Chester Hotel Management, Hotel Management
Dear Eugene,Thank you for leaving us a rating of your stay with us at Chester Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality in Chester Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Chester Hotel Management
by A verified traveler
Posted 13 Apr 2024
Bed blanket reeked of urine and the shower did not work.
Comment from Hotel Management
16 Apr 2024 by Chester Hotel Management, Hotel Management
Dear Victoria,We sincerely apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of your expectations. We have addressed the issues you mentioned with our housekeeping and maintenance teams to prevent such occurrences in the future. Please accept our heartfelt apologies, and we would appreciate the opportunity to make it right for you on your next visit. Thank you for bringing this to our attention.Regards,Chester Hotel Management
by A verified traveler
Posted 13 Apr 2024
Perfect
Comment from Hotel Management
16 Apr 2024 by Chester Hotel Management, Hotel Management
Dear Tanya,Thank you for your kind words! We're delighted to hear that you had a perfect experience during your stay with us. Our team works tirelessly to ensure every guest feels welcomed and comfortable. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another flawless stay in the future!Regards,Chester Hotel Management
by A verified traveler
Posted 12 Apr 2024
Comfortable
Comment from Hotel Management
16 Apr 2024 by Chester Hotel Management, Hotel Management
Dear Tanya,We're delighted to hear that you found your stay comfortable! Providing a cozy and relaxing experience is our top priority. Our team works tirelessly to ensure every guest feels at home. Should you have any specific feedback or suggestions for improvement, please don't hesitate to share. We're committed to continuously enhancing our services to exceed your expectations. Looking forward to welcoming you back for another comfortable stay soon!Regards,Chester Hotel Management
