Ratings based on 969 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The shower was the best I have ever experienced
by A verified traveler
Posted 3 Jun 2024
Regularly visit the Mercure Southgate Hotel - they have the most welcoming and friendly staff. Great experience every time we stay - Thank you
by A verified traveler
Posted 26 May 2024
Hotel suited our needs at the right price.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 21 May 2024
Reception staff couldn’t have been more welcoming, great check in with friendly staff. Hotel room clean. Thank you for a great stay.
by A verified traveler
Posted 17 May 2024
The room was quite dark so you had to put all the lights on in the day time.
The hairdryer was broken.
There was no soap in the dispenser in the shower.
The bed base had a rip in it.
Not worth £206 per night!
by A verified traveler
Posted 5 May 2024
I liked the hotel and staff but I thought the extra cost of parking, use of the pool and breakfast considering the nightly rate was a charge to far I could stay at a premium budget hotel for much less and I didn’t think the quality of the bed was as good as a budget hotels mattress and pillows. My tv worked on and off and I didn’t get my cups/hot chocolate replenished all which led me to feel this hotel was not value for money despite nice general facilities and friendly staff.
by A verified traveler
Posted 25 Apr 2024
Lovely staff very clean eould go back again
by A verified traveler
Posted 21 Apr 2024
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night.
The room was so comfortable and I had such a great night sleep.
by A verified traveler
Posted 16 Apr 2024
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
