Ratings based on 1,232 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The desk clerk did not relay that the exits would not let you re-enter the bldg. Neither did the desk clerk advise on the guide channel. I’m so disappointed in the city I grew up and still retail rental property on. Sad
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Jeff,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Anita,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 10 Jun 2024
Front desk attendant was rude, toilet ran all night so changed room, new room TV didn’t work so changed room again. I Left 1 day early just to save my sanity!! Clean lobby and nice cleaning staff was the only positive.
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Earlamont,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 10 Jun 2024
Terrible customer service
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Diarra,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler from Little River
Posted 10 Jun 2024
Nice and clean
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear James,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
by A verified traveler
Posted 9 Jun 2024
No room service.
No refill of towels & toilet paper.
No coffee machine.
Breakfast limitate at all, one day personnel let us know they had no merchandise for breakfast that day.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Julio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 9 Jun 2024
For the price, this is a great place to stay.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Tonya,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 8 Jun 2024
it was just okay. Room was not the cleanest but it was fine
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Savina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
by A verified traveler
Posted 7 Jun 2024
The pool was not available, the fitness center was not available. They both said closed due to maintenance.
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear James,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 6 Jun 2024
Beautiful experience every time
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Dear Jamille,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
