Ratings based on 271 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Among arrival, we noticed evidence of bugs, which was made known to the front desk. There was hair and stains in the shower and on the bed linen. The shower handle was malfunctioning, and the water pressure was not consistent. We spoke with the front desk clerk and the housekeeping directly in the early morning about having our sheets changed and the bathroom cleaned, on two separate occasions, and even into the afternoon it was completed. I tipped the housekeeping staff that I spoke to, just to motivate her and ensure that we received services, and we never did. When we returned in the afternoon and services weren’t completed, we had to change rooms because it’s the only accommodation there was to offer. Housekeeping left, after being tipped beforehand, without providing fresh linen for us to sleep on. Even after switching rooms, there was still evidence of bugs. The cameras didn’t work on the floor, so when we experienced a theft, there was no way the hotel staff could help us, not that they offered much help to begin with. Cameras needs to be fixed, whole place needs to be cleaned, and the staff needs more training on how to accommodate and take responsibility for not following up on guests requests
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Courtney! I'm sorry to hear about the numerous issues you encountered during your stay. Your feedback is invaluable, and I will ensure that it is shared with the management team to address the concerns you raised, including the cleanliness of the rooms, maintenance issues, staff training, and security measures. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding. Please know that we take these matters seriously and will take steps to improve our services. If there's anything else we can do to make it right, please don't hesitate to let us know.
by A verified traveler
Posted 10 Jun 2024
Room smells like cigarettes and the towels in our room were dirty when we told desk we needed clean one they said we had to bring the dirty ones to the desk . Worst experience ever!!!!!
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Eugene! We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is very important to us, and we apologize for the inconvenience you encountered with the room smell and the cleanliness of the towels. This is certainly not the experience we want for our guests, and we will address these issues with our housekeeping team to ensure that they are properly resolved. Your comments will help us improve our services for future guests. We hope you will consider giving us another chance to provide you with the quality stay you deserve. If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to contact us directly.
by A verified traveler
Posted 6 Jun 2024
Had an unexpected layover, I chose the property for the shuttle. Very convenient to be picked up and driven back to the airport.
Comment from Hotel Management
6 Jun 2024 by Guest Relations Management, Hotel Management
Hi Jacqueline! Thank you for your wonderful feedback and perfect rating! We're delighted to hear that our shuttle service made your unexpected layover more convenient. We strive to provide a seamless experience for our guests, especially in situations like yours. We hope to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 4 Jun 2024
I called in advance to booking to make sure there’s airport shuttle but was told that the service is down when I checked in. What’s more, the hairdryer was broken in my room. This was a really poor stay experience.
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Sijie! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the airport shuttle and the broken hairdryer in your room. We understand how frustrating this must have been, especially after confirming the shuttle service in advance.Your feedback is important to us, and we will address these issues with our team to ensure better communication and maintenance in the future. We regret that your stay did not meet your expectations and appreciate you bringing this to our attention.We hope to have the opportunity to provide you with a much-improved experience in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Guest Relations Management, Hotel Management
Hi Askar! Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. However, we understand there may have been some areas where we could have further enhanced your stay. Your comments are valuable to us as we continuously strive to improve our services. We look forward to welcoming you back for an even better experience next time.
by A verified traveler
Posted 1 Jun 2024
The hotel could use some updating.
All bath tubs need to have Non-skid strips in the bottom of the tubs. Bath Tubs are Extremely slippery & cause accident(s) could happen. This could cause a lawsuit, NOT A GOOD THING!
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Terry,We appreciate your feedback regarding the updating and safety concerns in the bathrooms. Our team is constantly working to enhance our facilities for the comfort and safety of our guests. We recommend for any further suggestions or feedback to kindly reach out to our management team for assistance and consideration.
by A verified traveler
Posted 30 May 2024
I never stayed at this property and they wouldn’t change my date or refund me
Comment from Hotel Management
31 May 2024 by Guest Relations Management, Hotel Management
Hi Kendra! Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience. It seems there may have been a misunderstanding, as we strive to provide excellent customer service, including accommodating date changes or providing refunds when necessary.Please reach out to our customer service team directly with your reservation details so that we can investigate this matter further and assist you accordingly. We value your feedback and hope to resolve this situation to your satisfaction.
by A verified traveler
Posted 26 May 2024
It appears shuttle service has been an issue as per previous reviews. PLEASE BE ADVISED: there IS shuttle service to and from the airport BUT you MUST CALL FOR IT upon arrival. This isn’t mentioned anywhere. We had difficulties initially getting phone service, but once we reached the hotel, the STAFF were excellent.! The shuttle arrived within 25 minutes of our request (unfortunately, it took us over an hour to figure this out!)
Shuttle service even drove us to the restaurant of our choice nearby after we had checked in.
All staff were kind and professional. They made the hotel shine ( even though it was a bit dull, and could use quite a bit of TLC.)
A BIG thank you to Comfort Inn front desk service, shuttle drivers ( both night shift, and early morning) and kitchen helper at breakfast too! You ALL work hard, and it shows. Well done😊
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Linda,We appreciate your detailed feedback regarding our shuttle service and staff. We're delighted to hear that you found our team to be excellent and that they went above and beyond to assist you during your stay. Your kind words will be passed along to everyone mentioned, as they take pride in providing exceptional service. We hope to welcome you back in the future and enhance your overall experience with us.
by A verified traveler
Posted 25 May 2024
The hallway on the south floor smells like cat piss!!
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello meggan, We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to our management team with further details to address this matter appropriately.
by A verified traveler
Posted 24 May 2024
Was just what I needed
Comment from Hotel Management
25 May 2024 by Guest Relations Management, Hotel Management
Hi Delores! We are thrilled to hear you had a perfect 5-star experience! "Was just what I needed" is fantastic feedback, because it tells us we provided exactly what you were looking for during your stay.Thank you for choosing our hotel and for taking the time to leave a positive review. We look forward to welcoming you back again soon for another stay that perfectly meets your needs!
