Ratings based on 972 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Check-in lady forgot to have a rollaway bed prepared for us even though she said there were 1 king size bed and another small bed for 3 adults. We had to call from our room to let reception know.
Couple of stains in the carpet, otherwise it was a big, clean , nice room with all the amenities. It’s an old hotel, no outlet for cellphones near the bed. AC quite loud and couldn’t get cold enough
Comment from Hotel Management
11 Jun 2024 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for sharing your experience with us. We are sorry for the inconvenience with the rollaway bed. We are very happy to read you enjoyed the room and take note of your comment about the AC. Regards,Guest service - Hilton Evian-les-Bains
by A verified traveler
Posted 29 May 2024
The staff is super nice people
Comment from Hotel Management
11 Jun 2024 by Commercial Team HILTON EVIAN LES BAINS, Hotel Management
Dear guest, First of all, we would like to thank you on behalf of the whole team at Hilton Evian-les-Bains for the very positive feedback. We look forward to seeing you soon for a new and equally positive experience.Commercial Team HILTON EVIAN LES BAINS
by A verified traveler
Great little one night winter stay
Posted 17 Feb 2024 on HotelsBeautiful views across Lake Geneva in a cute sleepy town. The staff at the Hilton were so friendly - made sure the kids had games and coloring books. Bed was super comfy, rooms were very big. Wish we had used the spa - outdoor pool looked great too but obviously not open in February!
Comment from Hotel Management
19 Feb 2024 by Commercial Team HILTON EVIAN LES BAINS, Hotel Management
Dear guest,First of all, we would like to thank you on behalf of the whole team at Hilton Evian-les-Bains for the very positive feedback.We are delighted that our hotel and our services have lived up to your expectations.We look forward to seeing you soon for a new and equally positive experience.Commercial Team HILTON EVIAN LES BAINS
by A verified traveler
Posted 15 Sep 2023
Comment from Hotel Management
13 Oct 2023 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour,Nous vous remercions d'avoir pris le temps de poster une note.Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.A bientôt.Cordialement,Service client - Hilton Evian-les-Bains
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
6 Sep 2023 by Service client - Hilton Evian-les-Bains, Hotel Management
Cher client, Nous vous remercions pour avoir choisi le Hilton Evian-les-Bains et pris le temps de partager une note suite à votre séjour. Nous sommes ravis de voir que vous avez apprécié votre visite, nous espérons vous revoir lors d'un prochain séjour à Evian. Cordialement,
by A verified traveler
Posted 15 Aug 2023
Got tricked into thinking Switzerland currency could be used in France, usually in other places (e.g Austria) they tell you that other currencies that are not euros could not be used there. I overpaid them in the wrong currency and they did not give back the remainder when I told them about it the next day. The bathtub is too high on the inside and it’s too steep trying to get out. One could slip, especially the glass blocking the shower head, it does not close all the way which water got all over the floor. Very dangerous .
Comment from Hotel Management
12 Sep 2023 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, We are sorry for the misunderstanding. The exchange rate is the same between and CHF. We have taken your comment regarding the bathtub into consideration. Regards,
by A verified traveler
Posted 11 Aug 2023
We had a great time at your hotel, staff was awesome (speacially Sharlene, very kind and pretty) and the location was very convenient. One thing I could advise is to do a little upgrade in the rooms, the carpet was very filthy and dirty, the bathroom door knob was coming off and the shower door couldn't be completely shut. Thank you for everything!
Comment from Hotel Management
23 Aug 2023 by Commercial Team HILTON EVIAN LES BAINS, Hotel Management
Dear guest,Thank you very much for your very warm comments regarding our team. We are delighted that our services have lived up to your expectations. We take note of your comment regarding the room. Looking forward to welcoming you again at Hilton Evian-les-Bains .
by A verified traveler
Posted 7 Aug 2023
It is a lovely property in a great location. Two things that could be improved: The carpet in the room was very worn. The wait staff are too quick to remove plates from tables: many times my plate was removed before I had finished my breakfast. And my coffee cup was removed time after time....it was annoying.
Comment from Hotel Management
11 Aug 2023 by Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for your comment. We are delighted that you enjoyed the setting of our hotel. We have taken your comment into consideration. We are sorry for the inconvenience at the breakfast. Best regards,
by A verified traveler
Posted 16 Jul 2023
Comment from Hotel Management
24 Jul 2023 by Service client - Hilton Evian-les-Bains, Hotel Management
Bonjour, Nous vous remercions d'avoir pris le temps de poster une note.Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.A bientôt.Cordialement,Service client - Hilton Evian-les-Bains
by A verified traveler
Poor service in bistro
Posted 13 Jul 2023 on HotelsDesk staff were good
Bistro probably the most disappointing service I have received anywhere in the world
Restaurant staff All clustered at the bar ignoring requests for service
Food was good but over an hour from ordering without explanation
Comment from Hotel Management
24 Jul 2023 by Regards, Guest service - Hilton Evian-les-Bains, Hotel Management
Dear guest, Thank you for this review about our property. We are pleased to hear that you are fully satisfied with our Front Office team. However, we apologise for the waiting time at the restaurant, it does not reflect our standards. We take note of your comment to improve our service and our quality.
