Ratings based on 196 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
This place looks nothing like the pictures. The entire town has not recovered at all from the hurricane. Very sad to see. When we pulled in it was like a ghost town no one around at all I’m certain we were the only people there. We decided it looked unsafe to stay so we left
by A verified traveler
Posted 1 Jun 2024
Clean and neat. They need new nattrei
by A verified traveler
Posted 22 May 2024
The AC needs to be upgraded. Hard to sleep due to the AC not cooling as it should
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Posted 1 Dec 2023
by A verified traveler
Posted 26 Jun 2023
We were banned from the property! They only answer their phones sporadically. You may or may not have a reservation unless you talk to the front desk. Good luck. It is not staffed. The public bathroom in the lobby has cobwebs draped from the ceiling like it may bed Halloween. Our room was not made up. Dirty towels, beds unmade, wastebasket full, cigar butts in the ashtray. We attempted to find staff to make up our room, but at 8pm the entire place was locked up. No lights. No one there.
The food was excellent for our only meal there. Two fish dinners and 4 beers. Total bill $140.00 Yes, one hundred forty dollars. The single boat launch is okay, and you can tie up in front. Bring you own lines. There is a freshwater connection on the seawall.
The male manager called us because we returned to the place and got our room charge back due to the dirty room. $160 in cash. They take NO credit cards. Cash only. You cannot put a hold on a credit card payment. We were lucky that the very nice young lady at the desk gave us a refund. The owner/manager said to us, "Don't ever f------ come back here! We lost $150 on the room. You're f------banned for life! Oh well, we would not return to such poor service and high prices and incompetent management. And no credit cards? Only cash? Hmmmmm.
by A verified traveler
Posted 14 Mar 2023
They cancelled the booking before i got there
by A verified traveler
Posted 20 Dec 2022 on Hotels
The emails sent to us after we made our reservation advertised lunch and dinner served. We arrived at 7:30 pm. What we didn't understand was that when dinner ended at 8pm, the hotel staff locked up the main lodge and went home. The internet is only available in the main lodge (not in the cottages) and our phones only had 1-2 bars. They told us when we checked in, that the lodge would not be open for lunch (despite our recent email). When it was time to check out at 11am, we were hoping to see the historic lodge (why we stayed there) as we didn't get to see it the night before and also wanted to see it in daylight - it was still all closed up so we didn't get to see the building or grounds. This was disappointing as we had chosen to stay here to see this historic sight.
With the upfront mention of our challenges and disappointments, the staff are friendly, the rooms are rustic with bare essentials covered, and what little we got to see of the lodge was beautiful.
I would recommend, when making your reservation to find out the lodge hours they are serving food and arrive early in those hours to soak in the history. And be aware, if you or your family needs internet access - it is limited.
by A verified traveler
Posted 16 Dec 2022 on Hotels
by A verified traveler
Posted 10 Oct 2022
hope they survived Ian!
