Ratings based on 218 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Convenient location. Hot tub doesn’t work but warm water is good
Comment from Hotel Management
28 May 2024 by Sal, Hotel Management
Hi Deborah . We are waiting on the part to arrive so the pool guy can install it very sorry for the inconvenience thank you for staying with us. We look forward to seeing you again..
by A verified traveler
Posted 22 Apr 2024
The cable has like three working channels and there is no elevator… BUT they let me bring my dog, check in early and Hannah at the desk went out of her way to call me when my room was ready early. Would def stay again!
Comment from Hotel Management
23 Apr 2024 by Sal, Hotel Management
Cristyn .it is our pleasure having . We look forward to seeing you again . Thank you .
by A verified traveler
Posted 6 Apr 2024
Room smelled like cat. Roll away bed was rough and uncomfortable
Comment from Hotel Management
28 May 2024 by Sal, Hotel Management
Hi Eleanor . Why didn’t you say something when you noticed that there is cat smell in the room . We go out of our way above and beyond to make our guest happy. We apologize for the inconvenience we will make it right for you and look forward to seeing you again. Thank you for staying with us .
by A verified traveler
Posted 17 Mar 2024
A friend and I took 3 kids to stay the night, we arrived around 5:30-5:45pm. The kids went swimming for around 20 minutes, after, they complained of their throats and eyes hurting and their skin turned red with mild rashes. Definitely too much chlorine in the pool area. The teens had their own room, adjoined to ours, the kids bed had dried blood on the sheets. The manager was called as I requested a refund. The audacity of the manager to ask "why did it take so long for the kids to notice the blood on the sheets?" was shocking. The door knob to the adjoining room came off as I opened the door as well. We left in the middle of the night as the only person who treated us like people was the third shift receptionist. I will be contacting as many higher ups as I have to, to make sure this situation is taken care of. I don't care about getting the refund so much as the amount of complaints about this hotel and for some reason, it's still in business.
Comment from Hotel Management
23 Apr 2024 by Sal, Hotel Management
Hi Nicole . To begin with we change the sheets and wash them when ever the guest checks out . We had 3 people checked the sheets and that blood was fresh blood . I would like to apologize for the inconvenience .
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
24 Feb 2024 by Sal, Hotel Management
Brad . Thank you for staying with us . We look forward to seeing you again.
by A verified traveler
Posted 3 Feb 2024
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
24 Feb 2024 by Sal, Hotel Management
Thank you April . It’s our pleasure.
by A verified traveler
Amazing stay
Posted 5 Nov 2023 on HotelsWe stayed at this hotel for a childs birthday party! We all had a blast. The only thing i wish was different was that there would be more pool towels. We asked the front desk and they told us there was no more towels. Breakfast was amazing! Also when you make the reservation they ask you if you need anything. And i asked for a down stairs room when we got there they told me we were up stairs. I kindly asked if we could get a room down stairs due to not being able to use stairs. She took care of that right away for us.
by A verified traveler
Posted 4 Nov 2023 on Travelocity
by A verified traveler
Posted 22 Oct 2023
