Ratings based on 745 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The hotel is just fine and the breakfast is excellent. But…Almost all eating places in the area are not open for dinner. They cater to lunch crowd. But there is a sushi place on Luxembourg that is very good which is open.
Comment from Hotel Management
18 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 16 Jun 2024
It was one of the worst staying experiences I had. I have traveled worldwide and never experienced a "hot water limit", even in developing countries.
I was taking a 15-minute shower in my hotel room after an 8h flight, and suddenly, the water turned cold. I had soap and shampoo all over me and called the front desk. They told me I most likely have exceeded the "hot water limit" my room had, and will not get hot water until at least an hour later and there is nothing that she could do. I almost wanted to scream -- what am I supposed to do with all the soap and shampoo all over me???
I kept trying, and trying, and the hot water never came back in the next 10 min. I had to be creative: I used a kettle to boil hot water and used a cup to rinse off the soap on me.
Needless to say, it was absolutely the worst experience one could have after a long flight. Still can't believe this could happen in Brussels, at a hotel I paid $200 /night for.
Comment from Hotel Management
18 Jun 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Jingning,Thank you for taking the time to tell us about your experience at the Adagio Access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.All of our apartments have separate 150-litre hot water tanks which are in operation 24 hours a day. I am sorry if this was not sufficient for your needs.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 3 Apr 2024
Staff was very helpful. Property had all that you need for a pleasant stay.
Comment from Hotel Management
17 Apr 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Rafael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 9 Mar 2024
Great place to stay! We had a spacious room with a small kitchen & clean bathroom and it was a good location, only 15-20min walk to the main city centre. The staff were super friendly and I loved that there was a 24hr mini market available downstairs in case you were hungry! It was International Women's Day when we stayed here and they had a lovely setup with snacks & a chocolate fountain for all the guests to enjoy! I would gladly stay here again 😊
Comment from Hotel Management
19 Mar 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Great aparthotel
Posted 28 Jan 2024 on HotelsIt was a great experience for my 3 friends and I. The only thing is there’s not enough hot water and so I had to take a cold shower after a long day of traveling. That wasn’t fun. I also understand why they do it, but thermostat can’t go higher than 22 degree Celsius so coming from a cold shower, it was a bit uncomfortable for a few hours until I was further into sleep. Otherwise, it’s a good place. It has free filtered water (which is a plus if you don’t want to keep buying it out), near to the park and Grand Place, close to public transport and staff was friendly.
Comment from Hotel Management
24 Feb 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 3 Jan 2024
Rooms are fab and such a good price! Great location to the centre and walkable to most central places. My only con would be the room could do with a paint job and maybe the towels could be updated, but that’s me clutching at straws! Staff were great and very helpful.
Comment from Hotel Management
23 Jan 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Francesca,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 26 Dec 2023
Great place to stay - walkable to public transportation, laundry facility on site, nice breakfast and great staff
Comment from Hotel Management
4 Jan 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler from Jacksonville
Posted 9 Nov 2023
Comment from Hotel Management
4 Jan 2024 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro Tomé Jorge - General Manager
by A verified traveler
Posted 22 Oct 2023
Comment from Hotel Management
25 Nov 2023 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Pedro Tomé Jorge - General Manager, Hotel Management
Dear GuestThank you for taking the time to tell us about your experience at the Aparthotel Adagio Access Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro Tomé Jorge - General Manager
