Ratings based on 264 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Kane Bassett, Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Kane Bassett, Resort General Manager.
by A verified traveler
Posted 27 Jan 2024 on Wotif
There is no conditioning in the rooms or the restaurant. The fan they did have barely blew wind so for over $300 a night it was an extremely uncomfortable nights sleep. The food was ok. The staff were lovely.
Comment from Hotel Management
29 Jan 2024 by Conor Ross, Hotel Management
Dear Aben, Thank you for sharing your feedback with us. We appreciate your understanding of our accommodation options, which include both air-conditioned and non-air-conditioned rooms at our resort. Due to our current electricity capacity, we regret that we cannot provide air conditioning in every room at this time. It seems that your recent stay was in a non-air-conditioned room, and we apologize for any inconvenience this may have caused. We strive to communicate the distinctions between room types during the booking process and in confirmation notices. Additionally, we offer upgrades to air-conditioned rooms based on availability. Your input is valuable to us, and we will use your feedback to improve our communication processes and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and comfortable stay. Kind regards, Conor Ross, Resort General Manager.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Conor Ross, Resort General Manager., Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Conor Ross, Resort General Manager.
by A verified traveler
Posted 2 Jan 2024
We loved our stay at the property, great location to everywhere.
Comment from Hotel Management
3 Jan 2024 by Kirstey - Reputation Manager, Hotel Management
Dear Anthony, Thank you for taking the time to post a great review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon.
by A verified traveler
Posted 21 Dec 2023 on Wotif
Comment from Hotel Management
25 Dec 2023 by Conor Ross, Resort General Manager, Hotel Management
Thank you for taking the time to post a review. On behalf of all of us, we hope to welcome you again soon.
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
30 Oct 2023 by Resort General Manager, Hotel Management
Dear Siroos, thank you for taking the time to rate us following your stay. I am pleased to know that you enjoyed your time with us. On behalf of all of us, thank you for choosing K'gari Beach Resort, Conor Ross, Resort General Manager.
by A verified traveler
Posted 5 Aug 2023
Great location
Comment from Hotel Management
6 Aug 2023 by General Manager, Hotel Management
Dear David, thank you for taking the time to post a review and with 5 stars. I am pleased you enjoyed your time at K'gari Beach Resort and found our location to be great. On behalf of all of us, we hope to welcome you again soon. Kind regards, Conor Ross, Resort General Manager.
by A verified traveler
Posted 4 Oct 2022 on Wotif
Room was clean enough for Fraser Island but the staff were very rude. They all seemed super grumpy and overworked
by A verified traveler
Posted 3 Oct 2022
Located in area has all facilities- Petrol, food, shop, bakery.
by A verified traveler
Posted 9 Aug 2022 on Wotif
Weather was cold but no heating in room, mould on walls and windows
Comment from Hotel Management
11 Aug 2022 by Resort General Manager, Hotel Management
Dear Harald, thank you for taking the time to leave a review. I am sorry to hear of your experience with us. This is certainly not our standard and I apologise that we were unable to turn this around for you whilst you were still with us. I wish to assure you that the comments have been shared with our Housekeeping Team and will be addressed accordingly. On behalf of all of us, we wish you all the best in your future travels. Kind regards, David Clark, Resort General Manager.
