Ratings based on 158 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Comfortable and great location
Posted 13 Nov 2023 on HotelsRoom was well supplied and host was very accommodating with late check out request. Only thing that would make it better was some lighting above the coffee table area as it's very dark at night and a brighter bulb above the bathroom sink.
Comment from Hotel Management
13 Nov 2023 by Js, Hotel Management
We’re glad you had a great stay, and we truly appreciate your valuable suggestions, Rebecca. We will make the changes necessary to insure that our next guests have an even better experience. Come see us again soon!
by A verified traveler
Zombie weekend trip.
Posted 30 Oct 2023 on HotelsOutstanding cottage, absolutely no complaints. The weather was less than desirable but the accommodations more than made up for it.
by A verified traveler
East Poinet @ the Zen!
Posted 22 Oct 2023 on HotelsThe East Pointe home was great! The place was very clean and updated, and the beds slept great! Will definitely consider this on our next trip to Eureka Springs!
by A verified traveler
Posted 2 Oct 2023
The property is VERY close to downtown shopping but was very quiet. Lovely room and lovely stay.
by A verified traveler
Posted 25 Sep 2023
We loved our stay!
by A verified traveler
Posted 26 Jul 2023
I stayed in one of four suites in an old house. Nicely furnished, very clean.
by A verified traveler
Posted 21 Jul 2023 on Hotels
by A verified traveler from Houston
Posted 12 Jul 2023
The property managers were extremely helpful. It was a quiet relaxing cottage.
by A verified traveler
Posted 23 Apr 2023 on Travelocity
There was no jacuzzi as stated. The parking situation was terrible. Parking at street level rarely open. Parking lot in the back requires 5 flights of stairs. The heating furnace is only in living room, leaving back bedroom and bath freezing. No aroma therapy. No wood burning fireplace. Great view on the deck. Bed were comfortable. Nice music. Love the decking lights. Also, convenient location. It’s no I was. Cost was too high considering most things.
Comment from Hotel Management
20 May 2023 by Jill, Hotel Management
Hi Lauren,We are sorry you felt misled by the home you booked. There are 10 properties under the Eureka Zen ñame, each with its own amenities, which are spelled out on the side. We do have jacuzzi homes, and homes with hot tubs. You booked a two bedroom home that does not have a hot tub or jacuzzi. We have searched the listing, and do not see where the home advertises a jacuzzi. . On the day you booked the property, you received a text asking for your email address. In that text, we explained that you would get an email, and we asked that you carefully read the email that described the home you booked and the amenities of the home to ensure that you booked the home you intended. You then received four other emails detailing your home, amenities and check in process. We always hope that our guests are happy with their stay, and we try to do everything in our power to ensure that happens. We are sorry if we were remiss in any way.
