Ratings based on 2,255 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Inconvenient parking, long waiting at the counter.
by A verified traveler
Posted 18 Jun 2024
Perfect place to stay
by A verified traveler
Posted 18 Jun 2024
Loved the lobby and resturant for breakfast.
by A verified traveler from Brooklyn
Posted 17 Jun 2024
The hotel was clean and modern. The room was spacious and well kept.
Comment from Hotel Management
17 Jun 2024 by Prathamesh Walzade, Hotel Management
Dear Carmen,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best RegardsHotel Management
by A verified traveler
Posted 16 Jun 2024
We liked the guest laundry, the breakfast and the happy hour. Rooms were clean and overall the hotel was quiet. Highly recommended
Comment from Hotel Management
16 Jun 2024 by Prathamesh Walzade, Hotel Management
Dear Kathleen,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Hotel Mangement
by A verified traveler
Posted 14 Jun 2024
Nice high class hotel, what they dont tell you is you have to pay for your own parking, was $24 a night .
Comment from Hotel Management
15 Jun 2024 by Prathamesh , Hotel Management
Hello Chris,Thank you for providing us with your generous feedback from your recent stay at the Embassy Suites by Hilton Toronto Airport. We always value the reviews from our guest. We are happy to hear the positive feedback from you, hope to see you around the corner soonThanksBest RegardsHotel Management
by A verified traveler
Posted 14 Jun 2024
I have stayed here many times before. Now, there are numerous additional fees that appear on your final bill. If you book through Expedia, etc. there is no parking included = $33 /day. Fees, taxes, etc., are not what I remember. They also tried to charge me for a phone cord charger I did not buy.
Comment from Hotel Management
15 Jun 2024 by Prathamesh , Hotel Management
Hello M. William,Thank you for providing us with your generous feedback from your recent stay at the Embassy Suites by Hilton Toronto Airport. We always value the reviews from guest. I am sorry to hear that you did not have a great experience with the parking charges however as the hotel being located on the airport strip, the parking charges are mandatory to every guest checking-in.Also let us review the cord charges on your invoice and we shall get back to you on the resolution, we sincerely apologies for the inconvenience caused. Hope this does not deter you from coming to us againThank you!Best RegardsHotel Management
by A verified traveler
Posted 12 Jun 2024
Very clean, friendly service, free airport shuttle. Breakfast was good too.
Comment from Hotel Management
12 Jun 2024 by Leo, Hotel Management
Hello Mohani,Thank you for taking the time to share your comments from you recent stay at the Embassy Suites.I am happy to see you enjoyed your stay and that you had a great experience in our restaurant. I hope you were able to try our famous omelet station. They are truly delicious.Thank you for you kind comments regarding the cleanliness of the hotel. We set high standards for ourselves so our guest can enjoy a calm, hassle free experience.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Jun 2024
Friendly and helpful staff. Rooms and lobby very clean and well kept.
Comment from Hotel Management
12 Jun 2024 by Leo, Hotel Management
Hello Alex,Thank you for your generous review. I am glad to hear you enjoyed your stay and that you had an overall great experience during your stay.I am happy to hear you had positive interactions with our staff. We have a wonderful team who truly believe in going above and beyond for all our guests.Thank you sharing your thoughts with us, as it is only through your comments that we are able to excel our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Leo, Hotel Management
Hello Jaipreet,Thank you for the great score.I am glad to see you enjoyed your stay with us and that everything was to you liking.We value the feedback from our guests as it helps us improve our service for the future.Please feel free to share any additional feed back. Let us know if the most memorable part of your stay.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management
