Ratings based on 697 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Property edge is the creek. There are benches and tables down there to hang out and take it in. The view is amazing.
by A verified traveler
Posted 5 Jun 2024
Hi, The property is great. We had the room 19 which was a 2 bedroom, 1 bathroom suite and had a lovely mountain view. The towels were more than plenty. The unit seemed recently renovated. Kitchen had a skillet and enough cups/plates etc. The microwave and sink all looked new. I would be happy to stay here again but I will try to come there during the day and check everything is working.
Improvements - Wifi does not work. We tried all three possible options and none worked, so we used our mobile data as hotspot.
The bathroom sink had the issue - the water was dripping slowly. That caused problems for us as we checked in late evening and needed to leave at 7 AM to go the park. And the office/ maintenance is not there before 10 AM. We had to come back to the hotel in the mid day to get the bathroom sink issue fixed, and it was a hassle.
The housekeeping did come in 40 minutes of calling, and we had to stay in the room from 3 to 5 PM to get that taken care of. When you are on vacation, time is precious. It delayed us in getting ready in the morning also, as you can't brush or wash face in the sink without wasting 10 minutes.
The last thing to improve is - have someone to receive the calls. It goes to an answering machine. So if you are in the park, where the reception is not there all the time, you do not get to talk to a "person" easily. Once the office gets the message, they do respond but I think they need to do better in picking up the phone.
by A verified traveler
Posted 4 Jun 2024
Cute little cabin!
Comment from Hotel Management
4 Jun 2024 by Brynwood on the River, Hotel Management
5 out of 5! Thank you for your wonderful review and for staying with us at Brynwood on the River:-)
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
21 May 2024 by Brynwood on the River, Hotel Management
Wow, a perfect rating!!! Thank you very much:-)
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Brynwood , Hotel Management
Thank you for your review. I wish we had more to go on so that we could improve upon what you thought? Remember that we always have a couple phone numbers for you to use 24 hours a day to reach staff members. Thanks for your patronage. Have a wonderful day!
by A verified traveler
Posted 12 May 2024
The picture of Abraham Lincoln in our room.
Comment from Hotel Management
12 May 2024 by Brynwood on the River, Hotel Management
5 out of 5!!! Thank you for this excellent review and for your patronage:-)
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
30 Apr 2024 by Brynwood , Hotel Management
I see you stayed in one of our Motel rooms. Next time you may want to discover our private cabins. Many of them have private hot tubs and are overlooking the Big Thompson River!
by A verified traveler
Dated, musty, dusty, and cold.
Posted 11 Mar 2024 on HotelsDated, musty, and dusty! We had no heat for our first night - COLD!
Comment from Hotel Management
26 Mar 2024 by Brynwood, Hotel Management
Dear Stephen,Thank you for bringing your concerns to our attention and we apologize for the inconvenience of your being cold the first night! When a pilot light goes out over night we can address it the next day. We provide our guests with an After Hours emergency phone number to use to alert us and we can then fix the issue earlier. I don't know if you spoke with our staff while you were here, but we will now work with staff to fix what you took pictures of. Thank you very much.
by A verified traveler
Posted 25 Feb 2024
The cabin was cozy. Enjoyed the hottub with a river view.
Comment from Hotel Management
26 Mar 2024 by Brynwood on the River, Hotel Management
5 out of 5 stars! Thank you for this fantastic review and for your patronage!
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Brynwood on the River, Hotel Management
Perfect Score; 10 out of 10 stars!!! Thank you for this wonderful review and for your patronage!
