Ratings based on 1,001 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Filled out an Expedia form online asking for an accessible room including specifics about the accessibility only to be told by the front desk staff that I hadn’t. Not the right approach.
by A verified traveler
Posted 28 May 2024
Excellent very clean and accessible to restaurants and stores.
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
Thank you for your review, we agree, our housekeeping team does a great job making sure every inch is spotless. See you next time!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
Thank you for the perfect 5 out of 5!
by A verified traveler
Posted 28 May 2024
The facilities are really great1 Very clean and the rooms are comfortable and spacious. Unfortunately, it seems the hotel was under a high occupancy and they didn't staffed themselves correctly to serve their guests, making it a really bad experience at breakfast (which was an included feature). Also, the personnel at the front desk was not friendly (although they were polite); in my opinion, staff at the front desk and the one dealing with guests should have a very engaging, extrovert and "happy" personality, in order to give the guests the best possible experience. This was not the case, as they seemed as if they didn't like their job or didn't want to be there... if that is the case, then maybe it is better if they are not there!
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
Thank you for your feedback, we are glad to hear you liked our rooms and facilities! We will review the breakfast and Front Desk notes with our teams and hope to always improve, come again soon so we can show you a better breakfast experience.
by A verified traveler
Posted 27 May 2024
Coconut pointe seems to have gone down hill
Police in area and crime rate has increased, places closed early
Property was ok but it had a lot of teenagers who were running in the halls and creating a lot of noise.
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
It seams you were with us on the weekend we had a group of eight graders who were a bit noisy. I apologize for their noise and can assure you they will not be visiting us in the future. We do not have increased crime or police in the area, it is still beautiful peaceful Estero. We hope you will give us another opportunity in the future so you can see we are the same great hotel you have always known. Thank you for your business!
by A verified traveler
Posted 25 May 2024
repeat customer enjoy the hyatt
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
Woo Hoo! Love it! See you next time.
by A verified traveler from Winchester
Posted 17 May 2024
Maybe the rooms and common areas of the property are a little tired but my stay was very comfortable and reasonable.
Comment from Hotel Management
1 Jun 2024 by Ashley- General Manager, Hotel Management
Thank you for your review, we hope you can came again soon!
by A verified traveler
Posted 11 May 2024
Very loud and noisy air conditioning unit could barely sleep
Comment from Hotel Management
17 May 2024 by Ashley- General Manager, Hotel Management
We apologize for the inconvenience of the issue mentioned above, we have notified our Maintenance manager and will investigate it. We hope you'll give us another opportunity to serve you in the future.
by A verified traveler
Posted 4 May 2024
Staff was always friendly and helpful
Comment from Hotel Management
9 May 2024 by Hyatt Place Coconut Point, Hotel Management
Thank you for this review, we appreciate your business. We hope to see you again soon!
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Ashley- General Manager, Hotel Management
Thank you for staying with us!
