Ratings based on 267 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Great place, great values kind staff and close proximity to the treats of puerto Banús.
Comment from Hotel Management
29 May 2024 by Rafael J. Jiménez, General Manager, Hotel Management
Dear Nana, Thank you very much for your kind review.We are delighted to learn that your experience at Senator Banús Spa Hotel met your expectations and that our staff's dedication contributed to the enjoyment of your stay. Your positive remarks regarding room cleanliness and hotel condition are much appreciated and underscore our commitment to providing impeccable surroundings. Furthermore, it's gratifying to hear that the room amenities enhanced the comfort of your visit.It is always our highest priority to ensure that our guests receive the most courteous and professional service, and your acknowledgment of this is truly rewarding.It would be a pleasure to welcome you back. Best wishes,Rafael J. Jiménez, General Manager
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 22 Apr 2024
Very friendly and helpful staff.
Comment from Hotel Management
24 Apr 2024 by Rafael J. Jiménez, General Manager, Hotel Management
Dear Iain,Thank you for such a great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again soon.Best regards,Rafael J. Jiménez, General Manager
by A verified traveler
Nothing special mediocre service.
Posted 21 Nov 2023 on HotelsThe hotel clearly needs quite a lot of maintenance, large stains on carpets and walls. It was cheap and this reflects the overall condition.
I was kept waiting for 30 minites to check in and not offered a drink or given an apology. When I got to my room it was a different configuration to that requested. On switching on the TV a different name came up so not sure I was in the right room.
Noisy from other rooms due to the wooden floors.
Comment from Hotel Management
27 Nov 2023 by GM. Senator Banus, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us.Concerning our check-in, we would like to apologize for the unusually slow check-in procedure. Most certainly, your arrival coincided with that of a large number of guests. Unfortunately, such situations involve longer waiting times than what is normal.Regarding your comments about our carpets and walls, we were surprised by what you mentioned. We assure you that we pay special attention to hygiene and cleanliness in our hotel. We will certainly pass on your comment to our housekeeping manager to inform her of your impression and find out what is the reason for it.We sincerely regret and apologize for the noise disturbance caused by other guests during your stay at our hotel. We would like to know about these issues during the stay of our guests in order to take swift action, thereby obtaining a completely different impression of our establishment. Please do not hesitate to contact our reception staff in case of any inconvenience. They are at the complete disposal of all our guests for any problems or questions they may have.Needless to say, we are always at your disposal and would of course be delighted to welcome you back to our hotel or another hotel in our Senator Hotels & Resorts chain.Yours sincerely, GM. Senator Banus
by A verified traveler
Posted 20 Nov 2023
by A verified traveler
Posted 8 Nov 2023 on Hotels
by A verified traveler
Posted 3 Nov 2023
Room we stayed in was. A suite
very good experience
breakfast buffet very good
All staff very friendly and helpful
the suite we stayed in did Not flow but that’s a design error not hotels fault
bed was comfortable very spacious All Round
fresh towels Daily
beds made and turned back daily
Jacuzzi was great
balcony’s massive
Air con worked well
Would go back
Parking out front was fine
Overall 10/10
Comment from Hotel Management
6 Nov 2023 by Alejandro Alfageme, General Manager, Hotel Management
Dear Nicholas, We are grateful for your kind review.We are thrilled to hear that you enjoyed your stay in our spacious suite and found the breakfast buffet to be very good. Our team takes pride in providing friendly and helpful service, so it's great to know that they made a positive impact on your stay.We appreciate your feedback regarding the suite's design and are glad that it did not affect your overall satisfaction. It's also nice to hear that you found the jacuzzi, balcony, and air conditioning to be great features in your room. We are always working to improve our guests' experiences, and your comments will be taken into consideration.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Alejandro Alfageme, General Manager
by A verified traveler
Posted 29 Oct 2023
We booked a suite but was offered an upgrade on the Penthouse which we couldn’t refuse. It was absolutely stunning. Paying that bit extra was well worth it. There was so much space and the views were incredible. Having our own hot tub on days when the weather wasn’t so pleasant was a blessing.
Staff were very attentive and friendly and the cocktails were nice if not a bit steep. I will definitely be booking my next trip there, in the coming year.
Comment from Hotel Management
30 Oct 2023 by GM. Senator Banus, Hotel Management
Dear Guest,Thank you for your kind review.We are thrilled to hear that you enjoyed your stay in the upgraded Penthouse Suite and found it to be stunning, spacious, and offering incredible views. It's great to know that the private hot tub was a delightful addition to your stay, especially on days when the weather was not ideal. Our attentive and friendly staff appreciate your kind words, and we are glad that you enjoyed our cocktails, despite the price.We look forward to welcoming you back. Best regards,GM. Senator Banus
by A verified traveler from toronto
Posted 23 Oct 2023
good food , parking
Comment from Hotel Management
23 Oct 2023 by Alejandro Alfageme, General Manager, Hotel Management
Dear Timothy, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit. Kind regards,Alejandro Alfageme, General Manager
