Ratings based on 641 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
The hotel and staff was excellent food was great and hot for a buffet drink reasonable price for a hotel would recommend this hotel
Comment from Hotel Management
9 May 2024 by RRPP, Hotel Management
Dear Andrew,Thank you for choosing to stay with us and for taking time to share your experience and rate us.We are thrilled to see that you like our hotel as well as the service offered by our staff, and that overall, you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace.
by A verified traveler
Posted 27 Apr 2024
Great place
Comment from Hotel Management
28 Apr 2024 by RRPP, Hotel Management
Dear Samuel,Thank you for choosing to stay with us and for taking time to share your experience and rate us.We are thrilled to see that you enjoyed a great stay. Please know that it has been a pleasure to have you with us. We thank you for your visit and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace.
by A verified traveler
Posted 8 Apr 2024
Found the front of house team on reception to be quite rude. They made us feel completely unwelcome as we were checking in, making negative comments about us just staying one night. We had also rang ahead to confirm which day we would use the full board lunch and we were advised we could use it on either the day we checked in or checked out. When I mentioned this at check-in I was told this wasn't policy and was repeatedly asked who I'd spoken to on the phone despite me saying I hadn't got a name. I then rang again when, on getting back to my room in the evening the room was unbearably hot. I couldn't get the air-con to work. I rang reception, who told me, again very rudely, that it wasn't working and there was nothing they could do. We ended up sleeping with the balcony door open all night and all of us were completely bitten by mosquitos in the morning. By contrast the restaurant and kids' club team (Sofia especially) were AMAZING. Super-friendly and helpful. The pool area was nice but overcrowded, especially as it was off-season. Can't imagine what it would be like in August! The main restaurant was a nice setting and the food was good in the buffet. The lunch we had in the pool bar however was HORRENDOUS. I got a prawn and mango salad, which was - shockingly - made from tinned mangoes and frozen prawns with a sickly-sweet dressing. The patatas bravas and fries were undercooked. We left the lot.
Comment from Hotel Management
8 Apr 2024 by RRPP, Hotel Management
Dear Charlotte,Thank you for choosing to stay with us and for taking time to rate us.We regret that your stay did not meet your expectations. Our staff is usually described as friendly and helpful and we sincerely regret any moment to the contrary. We are glad to hear that you found the staff in the restaurant and the Miniclub to be helpful. The air-conditioning is centralized and set to heating in the winter. The last couple of days were a little warmer than usual; however the temperatures have already dropped again to 20ºC maximum and 11 to 14ºC at night. With these temperatures most of our guests prefer the heating, which is also what we advertise. Nevertheless we thank you for your point of view and will keep this in mind. We also regret that the food in the pool bar was not to your liking and that you did not inform us about this whilst you were here, in order to find and possible solution for you and improve your stay.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the entire H10 Estepona Palace team
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by RRPP, Hotel Management
Dear Selwyn,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
21 Mar 2024 by RRPP, Hotel Management
Dear Craig,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to see that you like our facilities and enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.
by A verified traveler
Avoid
Posted 4 Mar 2024 on HotelsA very tired hotel in need of renovation or at least a good clean. Furniture was worn and dirty and cleaning staff doing everything they can to not clean your room.
Comment from Hotel Management
4 Mar 2024 by RRPP, Hotel Management
Dear Jane,Thank you for choosing to spend the weekend with us and for taking time to rate us.We regret that the standard room you chose to book did not meet your expectations. Cleanliness is very important to us and, having passed all health and safety inspections with flying colours, we would have very much appreciated if you had told about any detail that we might have missed, so that it could have been dealt with swiftly.As far as renovations are concerned, we inform you over the last few years, the entrance hall, the reception, the lobby bar, the Alborán restaurant, the Thalassa restaurant, the Ocean Junior Suites and the Sea View rooms have all been refurbished as well as the Wi-Fi system, the key system and many other features. The plan is to continue during our annual closing in November and December. We thank you for your visit and hope to be able to welcome you again sometime.With kind regards on behalf of the whole H10 Estepona Palace team.
by A verified traveler from Aventura
Posted 28 Jan 2024
First time in the area, amazing infrastructure close to the highway.
In summer probably is something close to the paradise.
Comment from Hotel Management
28 Jan 2024 by RRPP, Hotel Management
Dear Alberto,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to know that you like the location of our hotel, with easy access to explore the area in all directions, and that you enjoyed a lovely stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team.
by A verified traveler
Escape from Cornwall
Posted 6 Jan 2024 on HotelsComment from Hotel Management
11 Jan 2024 by RRPP, Hotel Management
Dear Richard,Thank you for choosing to stay with us and for taking time to rate us.We are thrilled to hear that you enjoyed your stay. Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team
by A verified traveler from Bainsville
Posted 22 Oct 2023
Dated property.
Rooms had no coffee machine, would have to rent for 18€a day if wanted.
To use an iron or steamer you had to pay a deposit.
At the restaurant they charge you for a glass of water. Dinner only option is a less than mediocre buffet. Lunch was sit down and fairly good.
There is absolutely nothing around the hotel so to get any good food you need a car or to use taxi.
Comment from Hotel Management
22 Oct 2023 by RRPP, Hotel Management
Dear Roberta,Thank you for choosing to stay with us and for taking time to share your opinion and for rating us.We sincerely regret that your short break did not live up to your expectations, despite us making sure that your request for a double bed was met.A coffee machine is included in Privilege rooms, Junior Suites and Ocean Junior Suites. In all other room categories this is an optional extra, currently available for 10 per day with daily replenishment. We do not have irons. We offer either an ironing service or indeed a steamer, which can be collected at reception against a deposit, which is returned in full when the steamer is returned.Water is available in the restaurant only in bottles, it is not sold by the glass. You may also get water free of charge from the dispensers in Thalassa Restaurant (08:30-19:00) or in the lobby bar (0:00-24:00). Furthermore, our H10 members will find fruit and water in their room upon arrival. Our buffet restaurant Alborán is open every day for breakfast, lunch and dinner. Alternatively at lunch time there is also the a la carte restaurant Thalassa by the pool and twice a week we offer special dinners with table service in the Thalassa restaurant. These special dinners have to be reserved with our customer service. Our hotel is located on the beachfront, with direct access to the pebble beach as well as to a stretch of beach side promenade. We are about 1.5km from the port of Estepona with its bars and restaurants and 2.5km from the old town. There is a public bus that leaves 150m from the hotel every 40 minutes and stops at in the port as well as in the old town amongst other stops. Alternatively our guests may rent bikes at our reception, where we will also be happy to call you a taxi.Please know that it has been a pleasure to have you with us. We thank you for your visit and hope that you will give us another opportunity in the future.With kind regards on behalf of the whole H10 Estepona Palace team
by A verified traveler
Lovely
Posted 13 Oct 2023 on HotelsReally enjoyed my stay at this hotel. Food good. Great facilities. Really friendly and helpful staff
Comment from Hotel Management
13 Oct 2023 by RRPP, Hotel Management
Dear Joanne,Thank you for choosing to stay with us and for taking time to share your experience and for rating us.We are thrilled to hear that you like our hotel and facilities, enjoyed the food as well as the service provided by our friendly and helpful staff, and overall had a lovely holiday.Please know that it has been a pleasure to have you with us. We thank you for your recommendation and hope to be able to welcome you again soon.With kind regards on behalf of the whole H10 Estepona Palace team
