Ratings based on 400 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2023
Whilst we had a very nice holiday here we were disappointed to find that there was no communal bar/lounge area nor a permanently established indoor restaurant (the indoor part was the breakfast room; the dining restaurant was entirely outdoor either in gardens or by the pool with no option to dine inside). On the one cool and cloudy day - too chilly to be outside - there was nowhere warm and communal to lounge around or get drinks. You had to be either outside by the pool or in your room. Although described as a "hotel" it doesn't seem to offer the full suite of services I would typically expect because it lacks that communal area.
Secondly, we were visiting end of season about 3 weeks prior to seasonal close and they seemed to be getting low in stock of our chosen wines at dinner eg we were selecting the last bottle or the wine was no longer available.
However, the staff are welcoming, friendly and helpful. The pool is lovely - as a keen swimmer I enjoyed doing daily laps because it offers a good length of at least c. 25m in the longest stretch. The gym has good cardio equipment although it was annoying to find there was no water available to gym users.
Regarding location: it is a short 10 min taxi ride outside of Estepon. Taxis could be called very quickly. Nearest grocery store is almost literally across the road but on foot is via a circuitous walk in order to cross a very busy dual carriageway.
Comment from Hotel Management
16 Oct 2023 by Estepona Hotel & Spa Resort, Hotel Management
Many thanks for your review, we will take note.
by A verified traveler
Great location
Posted 27 Sep 2023 on HotelsHotel is really nice. No complimentary tea/coffee in the rooms. That was a let down.
Comment from Hotel Management
2 Oct 2023 by Estepona Hotel & Spa Resort, Hotel Management
Many thanks for your stay. We hope to welcome you back in future.
by A verified traveler
Posted 25 Sep 2023
Comment from Hotel Management
16 Oct 2023 by Estepona Hotel & Spa Resort, Hotel Management
Muchas gracias por su valoración.
by A verified traveler
Posted 9 Sep 2023
Room was dull and dingy. Stuck in a corner on ground floor. No discretion curtain. Not cleaned properly, things not working. Staff were grumpy at best - apart from the amazing main chef.
Comment from Hotel Management
9 Sep 2023 by M Carmen López, Guest Service Manager, Hotel Management
Dear Alex,Thank you for taking the time to write your message. Regards your disagreement we alopogise for not to be up to your expectations. We hope to welcome you back in future.
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
16 Oct 2023 by Estepona Hotel & Spa Resort, Hotel Management
Muchas gracias por su valoración.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
9 Sep 2023 by M Carmen López, Guest Service Manager, Hotel Management
Dear Shahid,Many thanks for your score. We hope to welcome you back in future.Best Regards,
by A verified traveler
Posted 31 Aug 2023
Lovely hotel stayed as a family with 2 boys 9 and 12. Staff very helpful and the rooms are really big all with balcony’s . I feel it used to be 5 star but is going to be undergoing some work as only half open and a little tired in places but definitely worth a stay if you’re looking for a nice relaxing holiday. You will need to get taxis ( between 7-10 euro each way) to the port and Estepona if you want more dining options. As nothing local . We did this most evenings. Breakfast amazing and pool service good for snacks
Comment from Hotel Management
9 Sep 2023 by M Carmen López, Guest Service Manager, Hotel Management
Dear Zybina,First of all, I greatly appreciate your positive comments about our facilities, staff and service, for us customer satisfaction is very important and what we all want is to improve and offer a quality experience to our customers. We hope to welcome you back in future.Best Regards,
by A verified traveler
3 nights
Posted 13 Aug 2023 on Hotels3 night short holidays with my Mom , half board and food was very very good . I would maybe say room cleaning was not amazing, but also not dirty, just about ... pool nice , on the beach itself, we enjoyed.
Comment from Hotel Management
22 Aug 2023 by M Carmen López, Guest Service Manager, Hotel Management
Dear guest, thank you very much for your high rating on Expedia. We hope to see you again in the future. Best regards,
by A verified traveler
Posted 6 Aug 2023
Comment from Hotel Management
31 Aug 2023 by Estepona Hotel & Spa Resort, Hotel Management
Thank you very much for giving your feedback. We are very happy that you enjoyed your stay with us.Best regards
by A verified traveler
Posted 31 Jul 2023 on Hotels
Comment from Hotel Management
22 Aug 2023 by M Carmen López, Guest Service Manager, Hotel Management
Dear guest,Many thanks for your score. We hope to welcome you back in future.Best Regards,
