Ratings based on 86 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Within easy walking distance of the train station, castle and old town. Very friendly staff who spoke English. We went to the restaurant for dinner. Great service and food.
Breakfast was incredible... for a start 13 different types of cheeses!!
Room very clean and large.
by A verified traveler from Auckland
Posted 29 Oct 2023
A good hotel at a reasonable price. Helpful staff. A good restaurant.
Comment from Hotel Management
9 Nov 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.Regards,Hotel management
by A verified traveler
Posted 5 Oct 2023
The staff was great and provided good service and assistance. The location is very convenient and close to city center. The only thing that took us by surprise was the cost of the laundry, nearly $11, which is extremely high even for Europe and the US!
Comment from Hotel Management
7 Oct 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you very much for taking the time to evaluate your accommodation experience.Your satisfaction with the services you received during your stay and your sharing of this satisfaction made our team members extremely happy and motivated. We would like to thank once again on behalf of all our teammates.We will be happy to host you under the roof of Grand Çatalkaya on your next visit.regards
by A verified traveler
For me the best hotel in Erzurum!
Posted 3 Oct 2023 on HotelsWe liked everything, the hotel and its decorations, the colours of the corridors and the rooms, the paintings, the rooms itself, the heating in the bathroom, the generous give-aways, the best buffet ever in North-East Turkey and last but not least, the competent and helpful friendliness of the personal.
Thank you, when nearby, we’ll come back.
Comment from Hotel Management
7 Oct 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, thank you very much for taking the time to evaluate your accommodation experience.Your satisfaction with the services you received during your stay and your sharing of this satisfaction made our team members extremely happy and motivated. We would like to thank once again on behalf of all our teammates.We will be happy to host you under the roof of Grand Çatalkaya on your next visit.regards
by A verified traveler
Posted 23 Jul 2023 on Hotels
I had one night at the Grand hotel Catalkaya in Erzurum. I should have stayed for two nights. Erzurum is a very nice town to wander about in. The hotel is excellent value for money. I stayed there in summer, which I suppose is their off season. The room was great, the staff were professional and helpful. The Catalkaya has a great breakfast buffet with a large variety of dishes. It is one ofvthe nicest hotels I stayed in In Turkey.
Comment from Hotel Management
26 Jul 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.regards
by A verified traveler
Great breakfast
Posted 30 Jun 2023 on HotelsPleasant stay. Great breakfast spread. Bathroom clean and functional but could do with some attention.
Comment from Hotel Management
5 Jul 2023 by SEFA IŞIK, Hotel Management
Değerli Misafirimiz,Öncelikle konaklamanız ile alakalı deneyiminizi, kıymetli zamanınızı ayırarak değerlendirdiğiniz için çok teşekkür ederiz.Konaklama sürecinizde almış olduğunuz hizmet ve servislerimizden memnuniyet duymuş olmanız ve bu memnuniyetinizi paylaşmanız takım arkadaşlarımızı son derece mutlu ve motive etti. Tüm ekip arkadaşlarımız adına bir kez daha teşekkür ederizBir sonraki ziyaretinizde sizleri Grand Çatalkaya çatısı altında ağırlamaktan dolayı mutluluk duyacağız.Saygılarımızla
by A verified traveler
Posted 6 May 2023 on Hotels
Comment from Hotel Management
9 May 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.regards
by A verified traveler
Lovely hotel
Posted 12 Mar 2023 on HotelsWe had a lovely stay at this hotel. Very nice. Rooms lovely and kept very clean. The whole hotel smells lovely everywhere ( no smell of smoke) 👌 wonderful breakfast and very good choice.
Nice staff. Very polite. Would highly recommend
Comment from Hotel Management
12 Mar 2023 by SEFA , Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.regards
by A verified traveler
Posted 12 Jan 2023
Overall it‘s a very nice hotel, friendly staff, only a few know english though. They gave us different rooms than first assigned due to renovations.
Comment from Hotel Management
30 Jan 2023 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.Regards,Hotel management
by A verified traveler
Posted 31 Oct 2022 on Hotels
Comment from Hotel Management
6 Nov 2022 by SEFA IŞIK, Hotel Management
Dear Guest,First of all, we would like to thank you very much for taking your valuable time to evaluate your experience regarding your stay.The fact that you were satisfied with the services and services you received during your stay and that you shared this satisfaction made our teammates extremely happy and motivated. Thank you once again on behalf of all our teammates.We will be happy to welcome you under the roof of Grand Çatalkaya on your next visit.
