Ratings based on 121 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2023
Everything so amazing..leave hotel and get chairlift.. Snow wasn't ready, season hasnt open yet but Hotel services extremely good, amazing open buffet breakfast and mountain view and friendly stuff made our getaway priceless.. Worth every penny.. Highly recommend 👌 👍 👏
Comment from Hotel Management
28 Feb 2024 by GENERAL MANAGER, Hotel Management
Dear Guest, Thank you for taking the time to share with us your experiences during your stay at Dedeman Ski Lodge Hotel. We would like to express our apologies for the experience you had during your stay and we assure you that the issue has been investigated in all its aspects and that the necessary precautions and arrangements have been made to ensure that it will not happen again. We hope to have the opportunity to welcome you again at Dedeman Ski Lodge Hotel and to rectify this situation. Kind regards, Bora Kanber GENERAL MANAGER
by A verified traveler
Posted 22 Mar 2022
by A verified traveler
Posted 5 Mar 2022 on Hotels
Comment from Hotel Management
7 Mar 2022 by İdare Yanıtı, Hotel Management
Değerli Misafirimiz İlyas Bey, Otelimiz ile ilgili yapmış olduğunuz puanlama için teşekkür ederiz. Hizmet standartlarımızı her zaman geliştirmeye devam ettiğimizi bildirmek isteriz. Sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz. Saygılarımla Veli Tuzak Genel Müdür
by A verified traveler
Great Location
Posted 15 Nov 2021 on HotelsGreat location. Just a minute away from the lower gondola
Comment from Hotel Management
15 Nov 2021 by İdare Yanıtı, Hotel Management
Dear Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Ski Lodge Hotel. We do appreciate your positive feedback, and we do thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly, and we are looking forward to welcoming you back to our Dedeman Ski Lodge Hotel soon.
Kind regards,
Veli TUZAK
GENERAL MANAGER
by A verified traveler from Redlands
Posted 3 Sep 2021
Very old I’m comfortable beds. I cold hardly sleep and I had their best room
Comment from Hotel Management
7 Sep 2021 by İdare Yanıtı, Hotel Management
Dear Guest, We like to thank you for taking the time to write to us regarding your experience at the Dedeman Ski Lodge Hotel. We are sorry about your experience during your stay, and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will get another chance in the future to welcome you back at the Dedeman Ski Lodge Hotel and redeem ourselves. Kind regards, Veli TUZAK GENERAL MANAGER
by A verified traveler
Posted 24 Mar 2021 on Lastminute
I left two days early from a month long stay. I felt very uncomfortable in the atmosphere of this hotel. Staff where quite inhumane and aggressive. I regret spending my money here, much happier in a simple hotel
Comment from Hotel Management
24 Mar 2021 by İdare Yanıtı, Hotel Management
Dear Guest,
We like to thank you for taking the time to write to us regarding your experience at the Dedeman Ski Lodge Hotel.
We are sorry about your experience during your stay, and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will get another chance in the future to welcome you back at the Dedeman Ski Lodge Hotel and redeem ourselves.
Kind regards,
Veli TUZAK
GENERAL MANAGER
by A verified traveler
Posted 21 Mar 2021 on Hotels
Hotel is ok for skiing of course if skiing facility is working.
Breakfast was very good one the best I had in Turkey in not all inclusive hotels. But staff at front desk don't speak English this is small disadvenatge
Comment from Hotel Management
22 Mar 2021 by İdare Yanıtı, Hotel Management
Dear Guest,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Ski Lodge Hotel.
We do appreciate your positive feedback, and we do thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly, and we are looking forward to welcoming you back to our Dedeman Ski Lodge Hotel soon.
Kind regards,
Veli TUZAK
GENERAL MANAGER
by A verified traveler
Perfect winter stay
Posted 7 Jan 2021 on HotelsExcellent stay with great service, specifically from Memet at the front desk. Most staff don’t speak English, so you might need to translate on your phone if you are a tourist. The breakfast wasn’t the best, considering it was cold and wrapped up due to COVID. The location though is excellent, right at the base of a ski lift and ticket sales centre. Rooms do not have kettles and tea/ coffee, but they are very comfortable. We had a suite which looked out onto the slopes. So quaint and beautiful.
by A verified traveler
Good value for money, Great location
Posted 25 Dec 2020 on HotelsIt's a good Hotel, slightly old but it's good. The breakfast is basic and you don't get a ski pass... that all said the location is simply amazing
Comment from Hotel Management
27 Dec 2020 by İdare Yanıtı, Hotel Management
Dear Lindokuhle,
First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Ski Lodge Hotel.
We do appreciate your positive feedback, and we do thrive to improve our standard of service at all times.
Your comments have been shared with our Team members accordingly, and we are looking forward to welcoming you back to our Dedeman Ski Lodge Hotel soon.
Kind regards,
Veli TUZAK
GENERAL MANAGER
by A verified traveler
Acceptable stay.
Posted 10 Mar 2020 on HotelsThe hotel requires maintenance, it is a little bit old and it is not well cleaned.
Breakfast it is mostly Turkish standard, no expresso coffee unless you pay for it, no natural juices.
Personal at the hotel are not professionals they are kind and try to do their best, none of them speak English.
Location it is great, ski station it is amazing.
Comment from Hotel Management
10 Mar 2020 by Genel Müdür, Hotel Management
Dear Nono,
We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Ski Lodge Hotel.
We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur.
We do hope that we will be in a position to Welcome you back at the Dedeman Ski Lodge Hotel and redeem ourselves.
Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention.
Kind regards,
Serkan ERSOY
GENERAL MANAGER
