Ratings based on 118 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greenwood
Posted 23 Aug 2023
Great Receptionist and waitress! Very accommodating in my wishes! Misplaced my bag, but all worked out! Super nice staff!
by A verified traveler
Posted 4 Aug 2023
Not many eating areas in Ermua. The hotel did not have a kitchen, so we went out to a pub that had been recommended by the hotel receptionist.
by A verified traveler
Now I know the drill I would stay again
Posted 22 Jul 2023 on HotelsThis isn't a regular hotel its more like a bar with rooms. The check in is in the bar but has no food service. for breakfast you go the the bar and order it there. The room was a good size clean and comfy with a nice large shower. For food I went to the mini market across the road otherwise its a hike. There is underground parking, the price of which had apparently gone up to 12 Euros as I arrived. The morning receptionist knows not one word of English and didn't seem interested in using a translation app.
by A verified traveler
Posted 12 Oct 2022
The hotel is conveniently located, but its on a main drag. If you are sensitive to noise, ask for a room not facing the street. There is no air conditioning and when the window is open it is VERY noisy. Free parking located not far away from the hotel. Very easy access to freeway to get around Basque country.
by A verified traveler
Posted 3 Oct 2022
It was very comfortable and the staff spoke English so well, which was a nice benefit.
by A verified traveler
Posted 24 May 2021 on Hotels
by A verified traveler from Medfineachew@yahoo.com
Posted 21 May 2019
Staff were very friendly, they are wiling to assist all the time
by A verified traveler
Good for one night stay.
Posted 1 Oct 2018 on HotelsOne night stay, in the main street of Ermua. Thought it was closer to freeway entrance. Good sized room, good facilities.
Helpful friendly staff. Very noisy reception/lounge area at early evening checkin ( but quite once in our room on the same floor). Secure underground car parking available at a cost. We had a Renault Clio - a small car & found entrance & parking very tight. There is free parking a couple of blocks from the hotel. Not many dinner options close by.
by A verified traveler
Great stopover
Posted 11 Aug 2018 on HotelsGreat hotel and best value, used only as a stopover on cycling route. But would go back if passing.
by A verified traveler
Posted 4 Jun 2018 on Hotels
Great especially for the price. I know a lot of people like to book hotels that have a bar. And a lot of hotels list themselves as having a "bar" but really it just means there's alcohol for sale in the lobby. Well this place has a real bar. You can tell it's good because there's a never ending stream of locals coming in and out. And the noise doesn't reach the sleeping rooms. The only thing I didn't like was the window didn't open for fresh air but I noticed the rooms on the other side had open windows so it's just a matter of requesting it. Also wanted to point out the staff was extremely friendly and caring. They're also very competent because there's quite a few extra responsibilities with running a hotel reception and bar at the same time
