Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Staff eager to please but, lacked diorection.
Comment from Hotel Management
16 May 2024 by The Manila Hotel Team, Hotel Management
Dear Stephen, We are disappointed that your experience did not meet your expectations regarding our staff. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
by A verified traveler
Posted 14 May 2024
Clean and nice
Comment from Hotel Management
15 May 2024 by The Manila Hotel Team, Hotel Management
Dear Marilyn, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
by A verified traveler
Posted 14 May 2024
There are two issues. I frequent Manila Hotel as a personal retreat. I always highly recommend it. I become a prestige member each year. this visit was not pleasant. Normally a deposit of 4,000p is required to pay for incidentals. This time I was required to prepay for any charges to my room. I started with 10,000p and was later required to add 15,000p. That is not a deposit. it is a required prepayment, and quite honestly, when I was asked to replenish my account it was while I was with my guest at dinner. I have never been so humiliated.
Next, I booked my stay in early May for mid May. I booked on line. The hotel is advertised with certain amenities. One of which is their pool. The pool is a highlight for me. I enjoy dining pool side. However, at the time of booking, the pool was under renovation but not mentioned on the website. When I arrived, it was completely closed. It was not what I paid for and the hotel did not have the decency to notify me that the pool was closed prior to checking in. I paid for the pool. I was not able to receive what I paid for. They informed me when I checked in. At that point, I could no longer cancel my reservation. My time there was literally awful.
Comment from Hotel Management
15 May 2024 by The Manila Hotel Team, Hotel Management
Dear Frank, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. Contrary to what you mentioned sir, announcements were made by the hotel via website, social media, and online partners to manage expectations. We posted on our website a month before we closed the pool for renovation. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
by A verified traveler from Oklahoma City
Posted 13 May 2024
The best place to stay , I’ll definitely be back.
Comment from Hotel Management
13 May 2024 by The Manila Hotel Team, Hotel Management
Dear Donald, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and facilities. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay/visit. We look forward to seeing you on your next trip to The Manila Hotel!
by A verified traveler
Posted 8 May 2024
A beautiful lobby, comfortable room, fantastic breakfast variety, lovely pool area. Some aspects of room is dated and worn eg carpet. Sadly i saw a cockroach crawling near food in the breakfast room which i pointed out to staff who said they would deal with it.
Comment from Hotel Management
8 May 2024 by The Manila Hotel Team, Hotel Management
Dear Brett, Thank you for sharing your recent experience with us. We regret to hear about the unpleasant experience during your stay, especially with the restaurant service. Rest assured that we and the departments concerned will discuss this review with utmost priority and importance so that issues like these may never arise in the near future. We hope to welcome you back with improved quality of service and grace on your next visit.Thank you and take care.
by A verified traveler
Posted 6 May 2024
My favorite place to stay in Manila.
Comment from Hotel Management
8 May 2024 by The Manila Hotel Team, Hotel Management
Dear Dennis, Thank you for taking some of your precious time to share with us a review of your most recent visit to the hotel. We are delighted to hear about your wonderful experience during your stay/visit. We look forward to welcoming you back. Thank you so much and stay safe!
by A verified traveler
Posted 6 May 2024
Room temperature control is not working and room becomes very cold at night.
Comment from Hotel Management
7 May 2024 by The Manila Hotel Team, Hotel Management
Dear Marcial, We hold ourselves to high standards and always try to provide the best service possible to our guests. Regretfully, on this occasion, we didn't meet your expectations. As your home away from home, our aim is your comfort and well-being so please know that we take your satisfaction seriously. We will review our service standards and procedures to ensure that something like this does not happen again. Despite this, we hope that you will afford us the opportunity to regain your trust and come visit us again. Thank you and stay safe!
by A verified traveler
Posted 28 Apr 2024
Found a bed bug one of our pillows
Comment from Hotel Management
28 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Timothy, We are disappointed that your experience did not meet your expectations. Rest assured all your feedback and comments are duly noted and reviewed to further improve our products and services. We hope that you'll be able to give us another chance and will revisit us in the future. Stay safe and healthy!
by A verified traveler
Posted 23 Apr 2024
I did not like how busy the lobby got during events, it was very difficult to relax.
Comment from Hotel Management
24 Apr 2024 by The Manila Hotel Team, Hotel Management
Dear Irene, Mabuhay from The Manila Hotel! Thank you for sharing your review of our property. We deeply regret to hear of your unpleasant experience as we were not able to serve you at the level of standards and comfort that we are usually known for. We would like to thank you for your understanding as peak season is upon us and we know that this is not an excuse to miss out on the other details that would have made your stay a pleasant and memorable experience. Rest assured that we will discuss these concerns front and center with the departments concerned so that we may improve and streamline areas that we have overlooked. Moving forward, we are still looking forward to the opportunity to welcome you back with improved service in the near future. Thank you and take care.
by A verified traveler from Oklahoma City
Posted 22 Apr 2024
Comment from Hotel Management
12 May 2024 by The Manila Hotel Team, Hotel Management
Dear Donald, Thank you for giving us a perfect rating. We hope you were able to enjoy your stay/visit and we look forward to your next visit. Thank you.
