Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Booked us in a room right next to one that was being remodeled but we did not want to listen to drilling all day. Your limited parking should also let people that they have to park on a busy street.
Comment from Hotel Management
5 May 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Robert,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, we take note of your comments regarding the parking and the renovation. We do apologize on those events and we hope to make it up to you on your next visit.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 3 May 2024
The hotel is nice with comfortable bed.
Comment from Hotel Management
3 May 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Yen,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 24 Apr 2024
Good for my needs
Comment from Hotel Management
24 Apr 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Joseph,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler from Waite Park
Posted 18 Apr 2024
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Comment from Hotel Management
19 Apr 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear David,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 15 Apr 2024
the neighborhood is so slum like and dirty. The sidewalks are uneven and pollution and squatters stay around and sleep at night. The Tv has no cable , and has those TV Apps which is so much hassle. Give me a 1980's style remote with simple buttons. Plus the remote for the cheap ac is not working. Plus dont ever use the same hotel key card to charge to room. hotel needs to be condemned. The whole city block needs to be modernize . Which is so slum like. never again City Garden
Comment from Hotel Management
19 Apr 2024 by Hotel General Manager City Garden Suites-Manila, Hotel Management
Dear Reynaldo,Greetings from City Garden Suites-Manila! Thank you for sharing your concerns about your recent stay. We are sorry to hear that you were dissatisfied with the neighborhood and the condition of the hotel. We strive to provide a safe and comfortable environment for our guests and apologize for any inconvenience caused by the uneven sidewalks, pollution, and the presence of squatters. Regarding the TV and air conditioning remote, we understand the preference for simplicity and reliability, and we apologize for the issues you encountered. We will review the remotes' functionality and ensure they meet our guests' needs. Additionally, we apologize for any inconvenience caused by the hotel key card system. We value your feedback and will use it to improve our facilities and services. We hope you will reconsider staying with us in the future, as we continuously work to enhance our guests' experiences. Thank you for your honest feedback.Sincerely,
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
4 May 2024 by City Garden Suites-Hotel General Manager, Hotel Management
Dear Brenilyn,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler from Fort Worth
Posted 12 Apr 2024
Great distance and breakfast.
Comment from Hotel Management
12 Apr 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear James,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler from Coral Springs
Posted 11 Apr 2024
Staff were very nice.
Comment from Hotel Management
12 Apr 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Errick Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by City Garden Suites-Hotel General Manager, Hotel Management
Dear Romeo,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by City Garden Suites Hotel General Manager, Hotel Management
Dear Romeo,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
