Ratings based on 992 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from LEXINGTON
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Cheri,I sincerely apologize that your stay at our RED ROOF INN CINCINNATI AIRPORT - FLORENCE ERLANGER didn’t meet your expectations. I was disheartened to see it resulted in a 1\5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 May 2024
Dirty, things were broken, smelt very gross everywhere, house keeping wouldnt clean anything, staff was rude and didnt care about any concerns, sketchy people looking like they were on drugs, mold.This place should be shut down by heath department.
Comment from Hotel Management
16 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Mary,We are sorry to hear your recent experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER did not meet your expectations as you had a poor interaction with staff, the room was unclean, and you encountered multiple other distasteful situations. This is not the usual experience our guests have with us.I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Chewed up by adult bed bugs... disgusting. RUNNNN
Comment from Hotel Management
16 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Frank,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. The issue that you've brought to my attention regarding bugs is unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 May 2024
Rude staff, no security locks, only 3 pillows and one hanger.
Comment from Hotel Management
11 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Darin, Thank you for telling us about your stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. I am disappointed you had a less than satisfactory experience, prompting your 2/5 score. The situation you described regarding the rude staff, the security locks along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Place was clean and located conveniently close to the airport unfortunately there was bad smell in the room and AC was loudly.
Comment from Hotel Management
8 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Krzysztof,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. I was happy to read you found our hotel to be clean and conveniently located to the airport. However, there was a bad smell in the room and the AC was loud. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Debbie, We at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Savannah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Just an older Motel. Convenient place to crash near the airport. Wouldn't plan to stay here again. Not disgusting (although my wife might have a different opinion since her standards of cleanliness are higher). For what it is, it's ok.
Comment from Hotel Management
14 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Tim,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. We are happy that the location was convenient for you, however, we are sorry that the upkeep of the property and cleanliness of the room wasn't to your standard. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 9 Apr 2024
Convient, good price, clean, pet friendly. Only problem was tv did not working. The signal on all channels kept goingboff and on every minute
Comment from Hotel Management
12 Apr 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Ronald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Airport–Florence/ Erlanger. It's thrilling to see our clean, convenient, affordable, pet friendly property met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.On your next stay should you have any issues like you did with our TV, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 Apr 2024
This place was the nastiest place in nky
Comment from Hotel Management
8 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Lonnie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI AIRPORT–FLORENCE/ ERLANGER. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the place. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
